Thank you! }. https://servicenowguru.wpengine.com/scripting/business-, Thanks Mark .. another quick question.. is it possible to amend the above script to exclude the container start variable type otherwise you cant collapse containers when viewing items ? The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. I tried a few things like: I have written the following condition in a business rule: Id still like to confirm that the business rule for sc_task is exactly the same as the rule for sc_req_item with the exception of the table. This however doesnt remove teh lookup spyglass next to reference variables, or seem to mark them as read only, nor does setDisabled(). See here: https://serviceportal.io/using-events-communicate-widgets/. Hiding the options works but hiding the Resolve Incident button doesnt. ve.select(img[src*=arrow]).each(function(img){ If the reference icon is displayed, the end user can click on it and drill into the records which may be confusing. After printing the current and previous values I saw that they had the same list of sys_id BUT in different order. Only three things has to be performed to develop the. The best-practice method for making variables read only on standard forms post-Calgary is to use catalog UI policies and catalog client scripts along with the Applies to checkboxes available on those forms. on the onLoad? The print icon (and others in the parent frame) can be hidden but they would use a different logic. Thanks anyhow! Only think I can say is to copy the code exactly. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Ive actually had a fix for this for quite some time. Navigate to System Properties UI Properties and un-check the Show buttons at end of form (Submit, Update, etc. Only three types of client script are available in catalog item such as onload, onchange and onsubmit. Sorry I wasnt more specific on the variables. Any time date variables are readonly when the form is saved they will lose their values. To be more specific, is it possible to add a knowledge search icon to a variable on a record producer? Required fields are marked *. img.hide(); Excellent, Mark. With some tweaking this helped me solve some issues we had. If at all possible, you should use the standard Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on a UI action and stick to the out-of-box functionality in these cases. For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. Is u_review an actual form field or is it a variable as well? Im not sure why and was wondering if you might have an idea? (ex. //Disable all elements within with a class of cat_item_option Simply take the code from the post and change lines 24-26 to open the incident instead of resolving it. Each and every catalog have different categories. I like how this new functionality allows more customization flexibility on allowing this and that field, but it blows that I now have to go back and create 80+ Catalog UI Policies, well, keeps me busy at least. Workflow is created through graphical editor tool (Workflow editor), which is very easy and a comfortable tool to design the process. item.hide(); I took out the latter of the code then it did not work at all as far as making all variables read-only. I have looked at ServiceNow Wiki site but didnt find any clear direction on how to do this. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices. The code gets all of the button elements on a form, iterates through them, and remove any button on the form that has Submit as the button text. Is there any way of adapting the Read Only client script for the mobile UI. $$(.icon-label)[0].hide(); // tag button We tried to place this script in our eureka instance and is working great except for the HTML field type. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). Theres no simple way to incorporate the enforcement of mandatory fields into graphical workflow. A common feature requestfor Service Portal is to be able to add custom buttons to the sc_request or ticketpage similar to the way you couldadd UI actions to a form. Correct. It might be possible, but its not very simple to do because you have to target those variables differently in the DOM. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ Field Name: Manager, Field type: Text Box (Read only field)4. The green back button and reference icon for any reference variables still show. Thats definitely something to look out for. I want to remove the green arrow icon //Hide list collector icons Well done. Ian, could you tell us about your work around in more details? After upgrading to Berlin I have noticed the lock down variables client script isnt deactivating manditory fields Clone the "SC Catalog Item" widget 3. In this example, we will create a Resolve Incident button to place on the incident ticket page. If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? Thanks so much for the quick response. We display the variable editor on both the requested item and the catalog task and have tried to implement Copy Variables to Work Notes Business Rule several times with no success. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. I am using following to hide Submit button, if (newValue == xyz || newValue == abc || newValue == def) { ) property. It is a Service-now bug. Let's take a look at the stock catalog item form: Nothing fancy about this. Field Name: Description, Field type: Text Box2 Service Catalog In the above requirement (S. No 1) when user selects Laptop then below field will display to him which should be mandatory:Field name: RAM, Field Type: Dropdown250GB500GB1TB3 Service Catalog In the above requirement (S. No 1) when user selects Desktop then below field will display to him which should be mandatory:Field name: Screen Size, Field Type: Dropdown1415.61719 What is a Service Catalog ? If the label preceded a text field or was used alone, the business rule aborted the update no matter what field on the form was changed. I am creating one button in my widget once user can click that button I need to update selected incident record comments, I have to get Accept and reject buttons when incident was resolved. Thanks for pointing this out. In Firefox it works fine, also Webkit based browsers. Can you let me know how you implemented hiding the button when state is not resolved, I am new to Service Portal and hence I am asking this noob question. In Workflow editor there are lots of core activities such as Approvals (Group approval, User Approval, Approval Action, Manual Approval etc, Conditions (If, Switch, Wait for condition, Wait of WF Event), Notifications (Create Event, Notification), Sub flows, Tasks (Catalog Task, Create Task), Timer and Utilities (Branch, Join, Return Value, Run Script, Set Values, Turnstile, Unlock etc). Former senior engineer and team lead of Service Portal at ServiceNow. In case somebody else needs it: var diag = new GlideDialogForm(Resolve Incident, table); Does anyone have idea of why this happened? location, and other tables on our various catalog items. Can this be modified for mandatory instead of read-only? This not work for the HTML variables type. Wed really like to use this solution since it seems use the least resources. I am trying to hide some button at the page level, like hidding the Printer icon that is on all our page? After removing quotes of TRUE,it worked for transform map too. I did try this and its not hiding the context menu . Refresh the Catalog Item Form on your Service Portal and see if the button widget is displayed. The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. Give this a try instead and see if it works better for you. Even though there is only one reference variable of each type on the form, looping through the elements works rather than targeting the first element. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. i used ng-hide to hide button when state closed but when i reload the form Close button again appearing . Field Name: Requester, Field type: Reference2. Any help would be appreciated! Is there any way I can call the out of the box event in form widget to update the record? Does anyone know why this difference occurs? Form buttons and context menus are usually a desirable piece of functionality to include on your form. There were some subtle differences in the way variables were presented on the different forms that made my original script unusable for the incident form. If your UI action has an Action name value specified, you could also remove the button by targeting that ID value specifically. For example an approval widget I have created a comment text box and send button. Hi Nathan, thanks for the post, very handy indeed. Ive updated this article with a notice at the top to reflect the new functionality. I created a button for cancel on the service portal using this site thank you it was so useful! $$(img[id=view.sys_user]).each(function(img){ $$(img[id=view.cmn_location])[0].hide(); // reference variable to cmn_location table For that case, you could use a script like this one to lock down all of the variables on a form. }); Hello sir,I have one question. Anyone having issues with the Read Only Variables script with Calgary? Im referring to we have various views on different forms. What do you mean by misuse of Label variables? ), ServiceNow CSA Mock Test | ServiceNow CSA Practice Exam 2021, Latest ServiceNow Version | ServiceNow Latest Releases | Utah, How to Call Script Include in ServiceNow l Script Include Examples, ServiceNow CSA Practice Exam Free | ServiceNow CSA Exam Preparation, ServiceNow Glide Ajax Tutorial | Glide Ajax example ServiceNow, ServiceNow CSA Preparation Dump Part-2 | ServiceNow CSA Exam Preparation, ServiceNow ACL with Example | table.none Vs table. Hello, If there any way for this to be cross-browser compatible? getDisplayValue ( 'cost_center' )); //--service portal }. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I just replicated the code in my portal . Thanks Mark. Using these core activities we can design the workflow. btn-success, btn-info) or create a custom class and style it in the CSS field on the widget. service catalog) Select Category (for e.g. Example buttons for Service Catalog items in the Service Portal. We have reference variables for user, location, and other tables on our various catalog items. }. $$(.pointerhand)[0].hide(); // Current View and record number var ga=new GlideAjax('gld_HR_ajax'); ga.addParam('sysparm_name', 'checkEmployeeNumber_hrProfile'); ga.addParam('sysparm_hrprofilenumber', g_form.getValue('number')); ga.addParam('sysparm_employeenumber', newValue); ga.getXMLAnswer(function(answer) { if (answer!='undefined' && answer!=''){ var navURL="
"; var sMsg='The employee number entered already exists on another HR Profile ' + navURL; //alert(sMsg); g_form.showErrorBox('employee_number', 'error - please check'); g_form.addInfoMessage(sMsg); } }); setValue(String name, Object value) Sets the specified field to the specified value. Theres an example above that shows exactly how to show all but one button. Therefore current.variables.changes() returns true. ve.select(img[src*=arrow]).each(function(img){ The server update is not getting done i.e, the particular incident is not getting resolved , even though gs.info is getting logged in log statement. }, Make sure that the elmt.Disabled line looks like this (including the proper case). The entries for a journal field will only be displayed in the activity section of the record. Ive removed that section from my code above so you can give it a try. Ive updated my client script above (for making all variables readonly) to check for this exception. But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. Thanks for your help and any direction you may provided. I made a global client script i.e. Do it plz. At the time, I came up with a solution that worked, but that I really wasnt happy with. I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. dialog.removeCloseDecoration(); //Remove the dialog close icon, Thanks Mark. I see that Variables is just text inserted into the Work Notes. This doesnt fix the out-of-box g_form calls though. Step 1: Add a connector in the Microsoft 365 admin center. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. http://www.servicenowelite.com/blog/2017/5/12/service-portal-resolve-incident-button. Did you figure this out? I have noticed that if you have a date variable filled in and you make an update to the form i.e. A catalog item was created with a "Numeric scale" type variable. How would I exclude this one variable to not be read-only? I just confirmed that this works with the short_description variable on the Service-now demo instance. You can also view the icons within. It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? Sign-up to get the latest news and update information from ServiceNow Guru! The disabling of the context menu using the script above works great in Firefox, but it causes the page on IE8 to break. For what its worth, Ive never seen a good reason to do this and it isnt something I would ever recommend. Started making client script to make all variable fields read only by looping fields on g_form and calling g_form.setReadOnly(fieldname). Let's add a Button to the form that directs users to the vendor's product details page as the goal for this demo. When setting a value, ensure the data type of the field matches the data type of the value you enter. Could I use the same method here to hide the buttons/icons at the page level? How to hide custom button based RITM state. Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. You can however do a Collection. On Application [Global], this worked fine in Istanbul P3a. How to add a button asmodify Approver?(should refer to User table) in the catalog item form . Task are based on practical exposure. For this demo however, we will leave it enabled. The issue you describe affects both date and date/time variables and doesnt have anything to do with the script here. but I am unable to get button name, That one works a little bit differently. Did someboy find a way to disable/hide ui action in the context menu? 1 ACCEPTED SOLUTION. Select a Question type and Question subtype for each question to configure how users should respond to the question in a Catalog Item. Im looking for a way to hide all of the variables that have no value. Service Portal widgets are useful for building and containing complex pieces of business or presentation logic, but typically they aren't used within the context of a Catalog Item. Ive updated the code above with the better solution. }); Submit catalog item using a script2. Just check to see if the approval field on the request item is set to approved and then apply one of the solutions here. var items = $$(BUTTON).each(function(item){ In this ServiceNow tutorial, we talk about each and ServiceNow Certified System Administrator is a certification which almost every ServiceNow professional would like to do. That worked wonderfully. The behavior is actually the result of a bug that ServiceNow introduced by attempting to fix a separate bug. It doesnt show the Widget at all when using the first line and the Client Controller script is giving error It should contain a javascript function when saving the same exact code. I tried script to hide context menu for users without admin role. I dont know exactly what youre trying to hide or where it is, but this worked for me on the Request item form in a ServiceNow demo instance. Is there any way to write an Onchange script when any of these variables change ? function onLoad(){ Using Static Choice Input Variables. Removing a single button is accomplished by using this code in an onLoad or onChange client script. If youre running on Calgary, there are actually better options now with UI policy and Client scripts. Fortunately, I reached a self-solve. The other option is to simply not show the variables at all and instead dump them into the work notes or comments fields. The button colors is getting the color from the btn-primary Bootstrap class which gets compiled based on the CSS variables you have defined. What must be modified specific to my instance to get this to populate correctly? Workflow are more reliable and flexible than execution plan. http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/. Finally got it. I am trying to hide the reference icon for any reference variables on the Request Item form for end users. Step 3.2: ServiceNow OAuth. Thanks. All Rights Reserved. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Step 4: Select properties and filter data. Enjoy! }. Am I missing something? Through new button we can create new field and if there is existing field already available in the catalog item then those will be displayed there. As always you rock, thanks!! Can someone just add the final code for all? item.hide(); Ive modified my client script code above to fix this issue. It's possible to do this by using the Default Value field of a Service Catalog Item Variable, and you can also pass in instance options in this manner. If youre going to continue to display the variable editor, you should use one of the other methods above to accomplish what you need. These rules are typically pretty complicated to set up for standard forms since there are so many variables involved. Can you try changing your if statement to look like this and let me know if that helps? Is there a way to get this to work in Eureka? then comments should passed to the approval form. We just want to display a clean Request Item record with the variable values to the end user. I wanted to make two variables editable for all users. Use a button in a catalog item to: Set fields Visible Set fields mandatory Change the label of a field Set a field read only Change the value of a field Anything you can do in a client script Clicking the buttons to make the example field change If you want to use that method you should remove the variable editor on the form and change your business rule to only run on insert. In attached below video practical implementation of creating. Brendan, Add something like this to your Client Script, function() { var c = this; c.uiAction = function(action) { if(action == cancel){ var r = confirm(Are you sure you want to cancel this request?); if(r == false){ return; } } c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) } }, c.uiAction = function(action) { if(!confirm(Are you sure?)) return; c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) }. You did such an amazing job. Then while browsing for other similar methods such as g_form.setDisabledField() I came across an undocumented method function onLoad(){ Works slick. Theyre embedded buttons so theres not a good, simple way to remove them. Modifying the UI action condition in these scenarios might not make sense because you dont want to include a one-off condition for just a single use case or (in the onChange scenario), the UI action conditions are only evaluated on form load so they wouldnt apply anyway. I dont have a way to do that currently. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. We have separateUI policies option available for every catalog item. g_form.setVariablesReadOnly(true|false)! document.getElementById(popup_close_image).style.display = none; You should just need to add a line like this right inside of the closing bracket for the onLoad function. i have two catalog variables location and stock room. plz suggest a way if state is closed button is not visible.
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