I had a joint title with an ex and in april transferred the title to their name only. Does the unpaid tolls stay with a tag or stay with the vehicle registration. We use dedicated people and clever technology to safeguard our platform. I have yet to receive it. Horrible. Wheres your stable billing address? Nobody remembers seeing that plate prior to my car coming in. The replacement of traditional toll booths with electronic gantries helps maintain a consistent speed on the roadway and reduces safety concerns and carbon emissions from the stop and go traffic as you approach a toll booth. acct number wont work-username wont work-password wont work./ sold my car and bought a new one and bought a new transponder pro but cant access my account. I put in a request to renew my tags the same day at etags. I owe tolls on a tag and I was wondering if I can transfer a new tag that I have to that vehicle while I pay off what I have on the other tag. You cannot use a SunPass Transponder that you already own or purchase a new one at a retail store . the license plate number is not on the account. This is now 2 x in the last two years, I call to update my account, and there's a young lady's voice on the other end. getting through in a reasonable time. Whoever it is apparently forgot to renew their registration, so when I requested the personalized plate, I essentially took it from them. . Theres also some information on the FL DMV site that may be able to shed some light. Have the feeling I will wait several weeks for this callback. I tried that. Previous serial formats and optional issues are not depicted. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Will my old tag effect my tag. Q: I recently discovered my SunPass account was charged about $70 over the past four years for tolls in the Orlando area I did not incur on either car registered to the transponder on my account. I thought tolls were charged based on the transponder, not the license plate. Failure to pay any of these Florida tolls will result in higher fees in the future. Seriously, government out of control!!! !I WONDER HOW MANY PEOPLE ARE OUT THERE DRIVING WITH THE VEHICLE INVALID SIMPLY BECAUSE THEIR HIRING REQUIREMENTS ARE POOR!!!!! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Horrible! And what are our thoughts on itshould there be a stop on a REPLACEMENT TAG because of unpaid tolls, especially with given circumstances? SunPass is the electronic Prepaid Toll Program operated by Florida's Turnpike Enterprise under the Florida Department of Transportation. 3. Im trying to figure out how much I owe for sunpass so I can pay it ,so I can renew my tag. Note that it usually takes about a week to receive your new registration. Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More. The issue is they still have not renewed their registration (at which point the plate has to be turned in), so they are still using it. Thank you for your comment. All Electronic Tolling is a booth-less, cashless tolling system where your vehicle information is captured via a SunPass transponder or a license plate photograph. I-PASS Frequently Asked Questions If try to set up new account I get this when i add license plate--this plate attached to another account. As a result, a PNC3 is less desirable than a PNC5 as evidenced by many specialized stamp catalogs now assigning much higher premiums to PNC5 formats of earlier coil issues. will i be able to go back in and try paying for registration online now that im all paid up? Biggest scam on earth, but with coverage from government. Simply by how many times she asked me to repeat my name!!! I have a high balance, and my registration expires in 4 days, but I dont have the money to pay all my tolls right now. When I switched to Pro, I had to call since there was not a way to cancel the old SunPass so THEY did all the updates to the account. Florida uses six-character serial numbers, but the combinations vary. I told him I don't have a new tag nor credit card info. Ever buy a SunPass sticker? Hi there, as the title says, i cant register the car cuz it wont let me. Yes. JavaScript is disabled. The Florida Department of Transportation enforces toll processes vigilantly these unpaid SunPass violations can eliminate your ability to renew. Reached out to SunPass asking who is in charge of sending these out instead of telling me they just closed my case, so professional.. Come to find out this place runs off a quota so they do not do any research on anything just send out invoices that are inaccurate. 5. Weeks later, I receive another invoice stating there was insufficient funds, with an additional $25.00 insufficient funds fee and a $2.50 administrative fee tacked on. Verification can help ensure real people write reviews about real companies. Anyway, I need transportation to get to work. Problem is I dont own a motorcycle, havent been to FL in over 20 years, the plate in question is registered to a car, and I live over 10 hours from where the toll billing took placeand was at work on the day in question for a law enforcement agency in my home state! A registration hold on your vehicle prohibits you from renewing your vehicle registration until you pay your outstanding balance. However, when i go to register the car for my transponder, it says the plate number is already registered to another sunpass account Im not really sure what I can do about this. Tesla Motors Club LLC (TMC) is an independent enthusiast organization and is not affiliated with Tesla Motors, Inc. or its subsidiaries. Please check with your car rental company on their toll transponder or Toll-by-Plate policies. I opened a dispute as I am 100% sure this was not a case of insufficient funds. Heres the states VIN check site. Do I have repay if I tried to renew my tags through etags but was told that my registration was on hold? What if I dont pay an invoice on time? The administrative fee included in each Toll-by-Plate invoice covers the cost of reviewing vehicle images, toll location records, searching for vehicle registration information, preparing and mailing statements, and processing toll payments. Toll-by-Plate customers pay 25 cents more per tolling location and each invoice includes an administrative fee. Hello Rebecca! To solve this problem you will have to contact Sunpass to verify whether you have any outstanding fees. . Previous post Next post #030745020110. Entering wrong information when updating, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Entering wrong information when updating SunPass account can be a costly mistake, People are hurting: With so many flood-damaged homes, money is on the way to help, Photos: Best and worst looks from the 2023 Met Gala, Seaweed mass hits record-breaking size in Caribbean as it heads to Florida and Gulf, First Republic Bank seized, sold in fire sale to JPMorgan, Do Not Sell/Share My Personal Information. You would have to contact Sunpass directly, many times they can offer a payment plan. Like WTH kind of skill set does one require to work as a customer care specialist for this company? We may have already answered your question here. The Turnpike's TOLL-BY-PLATE (TBP) program is an option ONLY on the southern 47 miles of the Turnpike, where there are no tollbooths. Please visit the Account Upgrades page for more details. But I am going to be purchasing a new car, will the money I owe to one tag and registration affect me from getting a new tag and registering this new car? Florida to resume paying company that botched toll system Thibault told the Times/Herald that he was unaware of some of the problems until seeing the story, including a detail about how the Orlando. Mind you I was on hold for 45 minutes. If your account balance decreases to $0 or below, your SunPass is no longer active and neither is your Annual Pass if you have one. Tesla confirmed they do not keep track of the plates though. I need help to either settle for a smaller amount I can pay off . #SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. Cancel the SunPass subscription directly from your Justuseapp dashboard. Unless you open a new account with a new license plate, you will have no problems, otherwise they can easily track that you have outstanding violations fees. of Transportation/SunPass" (the developer) uses to bill you. Initially, saving PNC3s had been the practice adopted by many collectors and dealers alike and, therefore, not many early issues were saved in the longer format. Hello Nick. Receive the latest News and Updates from Tampa Hillsborough Expressway Authority. Its a never ending hole. Since youve already use our online service, please contact us at 1-800-633-5332 or send us an email at support@eTags.com for more specific information about your renewal request. To consolidate multiple transponders/minis on a single personal account call 1-888-TollFla (1-888-865-5352) for more information. NOT RECOMMENDED. that says this: Note: The SunPass Mini Sticker transponder will only operate when affixed to glass windshields. Past due tolls are tied to the particular VIN (Vehicle Identification Number) associated with the plate in question. Enter your Vehicle Information (Florida Vehicle Registrations Only) LOOKUP CANCEL The tolls collected on the Expressway are used to maintain, improve, and expand THEAs assets. The Lee Roy Selmon Expressway became an All-Electronic Toll Roadway in September 2010. Update your transponder status. Related: To remove a registration hold, customers should call the number on their collections invoice. A lot of these toll areas cover SunPass but you should take care in distinguishing the lanes. Maybe not for you. In the License Plate Number field, enter the plate number for the new vehicle. Yes. This is totally unacceptable. I understand a stop on a renewal, but I have a somewhat technical question! 9. Always double-check. It is printed in the selvage or border of a pane of postage stamps. As for posting time, license plate reads generally take a day or two while transponder reads post much faster. The plate number typically appears as one or more small digits in the margin at the bottom of the stamp. Bring it on SunPass, my heels are dug in. However, to make the transponder active for the rental vehicle, we advise that you add relevant details, such as the vehicle license plate information and the rental car, to your SunPass account, as well as the start and end date of the rental agreement. The Lee Roy Selmon Expressway is a 15-mile all-electronic toll roadway that links Gandy Boulevard in South Tampa to Interstate 4, Interstate 75, and the community of Brandon in Hillsborough County. A SunPass, meanwhile, is a general toll coverage company for the entire state of Florida. A zero is more accurate. Can I get a new plate and pay the fees for the other vehicle after? Complete incompetency going on at Florida Dept. I dont but cant get the issue rectified as they keep sending automated responses that dont address the issue. Who verified my plates for a passenger vehicle as a motorcycle? 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An MDX pass, meanwhile, encompasses the Miami-Dade Expressway. Click "My Apps and Games" then "Installed". Once logged in, navigate to the "My Account" page in the menu. By becoming a SunPass customer, you will always pay the lowest toll rate in Florida and save an average of 25% on your tolls when compared to cash and TOLL-BY-PLATE customers. this app customers typically pay less than cash customers at most toll plazas and exits on Turnpike roads. When I get back, activate them, and move on with life. https://www.flhsmv.gov/toll-by-plate-information/. El that still cause a registration hold? and our No human ever calls a company like this for any of the 32 items on 6 menus and submenus. Any idea when they will be installed? If you purchase another vehicle and obtain a new plate for that vehicle, it is unlikely this transaction would be impacted. Or do I need to come in? P.O. Right from the beginning of the conversation I could sense she wasn't actively listening. If I have unpaid surpass and I want to renew my tags in a different state, will I be able to do it? We have made it super easy to cancel SunPass subscription at the root to avoid any and all mediums "FL Dept. Open Settings ~Your name~ and click "Subscriptions". Just enter your VIN and if there are any outstanding tolls, youll see them at the top. Is there a way to save on tolls? Tampa Hillsborough Expressway Authority is an independent agency of the state, which provides innovative tolling transportation solutions to the Tampa Bay region. When that happens, the system takes a picture of the license plate to verify the SunPass account. 10. The web site is terrible. Youll need to contact SunPass in order to discuss how you are planning to pay any outstanding fees with them. I can't even log onto the site-- it says I need to attach to a logon session-- but there is not a button for that and resetting the password does nothing. Hi I have a huge debt $750 I dont have enough, this debt was accrued during hurricane Irma also during a time of heavy construction and other inconveniences I have no interest in pointing the finger Just wanna settle the debt and with all things considered is it possible for me to make an offer to settle for less than $750? Although it costs a few dollars to order, it works for virtually every toll east of the Mississippi River that accepts E-ZPass or Florida SunPass. Finally got "Greg" who was at best accusatory and incompetent. Choose SunPass, then click "Uninstall". Can I renew online now? If Sunpass couldn't recognize your tag, they'd issue a fine or send a toll by plate. **Pricing data is based on average subscription prices reported by Justuseapp.com users.. I purchased a Sun Pass transponder June 7 to be mailed to me. Please send my refund to this address. How are tolls collected for this type of roadway? Perhaps you can call the car rental company youre thinking of renting the vehicle from, let them know you have outstanding toll fees, and ask about the rules regarding that. She said "the transponder wasn't read". I already paid the tolls and the registration is clear to be renewed. In addition, the cost of the transponder gets credited to your account and made available for tolls. Unpaid tolls are attached to the vehicle so the previous owner must fulfill those pending fees to avoid further complications when selling the vehicle. Asked for a Supervisor. He continued to tell me I must had made some kind of mistake??? Data design and analysis since 1984 8 y. If not, why? REGISTERED TRADEMARKS. $8 for less than a mile!!?? Very frustrating so my advice is to use the manual tool booths. The plate number may be centered or, on some coil issues, located toward the right. Florida needs to use a different company. Signup on SunPass or any other website using your Justuseapp card. Hopefully that gets this solved. When will they respect the costumer on the line phones and empty their wallet? Hello Danail. What is All-Electronic tolling? SunPass minis were originally recorded as commercial accounts, so we recommend non-commercial users check their account type to confirm it's a personal account. You are using an out of date browser. You will need to dispute the insufficient fund fee directly through your banking institution. I just paid them off. Seeing the plate from far away does not help identify the state in these days of multiple designs. I am still receiving their tolls in the mail. Any solutions? What if my vehicle or license plate information has changed? Let me summarize..SOMEONE WITH THE SAME CAR HAS MY SAME EXACT LICENSE PLATE. Of course it is impossible to reach a human with SunPass with their "customer service" phone number. Hello, If used, the plate number must be identifiable and not be obliterated by the postmark, although many precanceled issues, in order to show their proper use and to be collectible, should not receive any postmarks. It might also grant DMV authority to put a registration hold on your vehicles license plate. Hello Jennifer. I just traded in my vehicle in to the dealer and Im transferring the old tag to my new vehicle. I plan on paying what I owe. Companies can ask for reviews via automatic invitations. I tried to activate my sunpass and it says my tag is associated with another account. Huh I'd be very worried. 4. It is important to note that if payments even full payments are not received on time, individual tolls may be sent to a collection agency for payment. The car was later totaled and junked. People should be fired for the inconvenience caused when this utility goes down. If you have accumulated unpaid SunPass tolls, your registration stays on hold but you can sell your vehicle. This duplicity must have been known a long time ago when they composed the well known song: " OHM, OHM on the range.". If the license plate is not in the SunPass system, a Toll-by-Plate invoice is sent to the address on the registration of that vehicle. this sunpass article may help: https://www.sunpass.com/vector/invoices/TaxCollectorSearch.do?from=Home&locale=en_US, If I buy a new car with new tag Click here to check on their contact details. Problem is I don't own a motorcycle, haven't been to FL in over 20 years, the plate in question is registered to a car, and I live over 10 hours from where the toll billing took placeand was at work on the day in question for a law enforcement agency in my home state! Maybe the cops would be interested. Dont waste your time on this company. SunPass documents are issued to your vehicles first-registered owner. Canada for scale. Another important purpose of license plate numbers is identification during road incidents. Sunpass is a total scam. If you dont, you might suffer a few toll violationsand you might lose your ability to renew other car tags in your name. You may not be able to renew your drivers license if they put a hold on your registration. Incorporating the latest technology, this app can be used on Florida's toll roads and most toll bridges. To check whether SunPass has placed a Registration Stop on your vehicle, and the amount due, enter your License Plate Number and Last Name of the vehicle's registered owner below. No idea what to do. Will this affect me from registering a new car and getting a new tag for said car? Information about the Florida Department of Transportations Toll Relief program (starting January 1) can be found on this page: Toll Relief Program floridasturnpike.com. of Transportation/SunPass. For more information, please see our Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Is there any programs that will permit one to arrange payment arrangements and lift the stop registration? Feel free to add as many referrals as you want, just click Add AnotherReferral.. Payments for collection agency invoices can be made at www.thea-tolls.com. Toll invoices are due in full within 30 days and can be paid online at www.thea-tolls.com. When I received SunPass' response via email, they stated, "Thank you for contacting the SunPass Customer Service Center regarding your account balance. It is a physical and psychological abuse for working communities, these government south Miami is an abuse with the working class and low-income communities while they destroy our cars and charge $150 monthly for the low-income communities. Also, in this example, the numbers on the left, known as micro-printing, usually denote the year the issue is copyrighted or printed and, therefore, should not be mistaken as the plate number. Im still thinking about getting E-pass for my other car, thanks to everyone! For even more flexibility, we recommend the North Carolina Quick Pass E-ZPass. If there are any questions, call 1-888-TollFla (1-888 . In the meantime we have gotten 3 tickets for expired tags which I have paid. I pulled up my SunPass statement and it was definitely on the on-line bill & already paid. If its a missing or twisted stop sign and its after 5 p.m. on weekdays, weekends and holidays, you can call 954-847-2600, then press 5 and the pound (#) sign and you will be connected to the departments central dispatcher. What is the Toll Relief Program? Yes, two states can issue a license plate with the same number. In Florida, eTags only charges your credit card IF your order was successfully renewed. Cookie Notice Why is there an Administrative Fee? They should fire their HR Manager. Your transponder was not read and a photo of your license plate was taken and the license plate is not listed on your account as required. If you dont pay your outstanding toll fees, the DMV may put your registration on hold which deters you from renewing your tags. Fund your Justuseapp Cards using your real card. I received a legitimate bill for $3.30 for my usage of the tolls during a visit in December 2022. Hi everyone, stay away from this company as you will only get a bad result from them as they will run away with your money after locking your account. A: Plans to widen Atlantic to four lanes between Starkey Road, which is just west of the turnpike, and Lyons Road were put on hold about a year ago as state transportation money was diverted to cover state budget shortfalls. In order to renew your registration you will need to pay any outstanding tolls as they might have your registration on hold. Reach out to FL Dept. And this is based on having a RENEWAL STOP in effect right now or currentlykey note! How can I get a sun pass? Perhaps the other person hasnt register the car on their name. A plate number is a number printed in the margin of a sheet or roll of postage stamps, or on the stamp itself, which shows the printing plate used to print the stamps. After plenty of run around, blame being placed that this was somehow my doings, and the agent talking in circles as I asked simple questions my invoice was filed as a dispute as I was told this would have to be investigated as FL DMV verifies all information before an invoice is sent. Could the other plate possibly have the numeral "0", and not the letter "O"???? My mother ordered the tag a week ago but found out last night that there is a stop on the renewal. When it comes to online tag renewal, a few unpaid SunPass tolls can get in your way. It depends on the status of your license. always get same answer--unable to find account. You should immediately update your account information on the Website, Mobile App or call the SunPass Customer Service Center at 1-888-TOLL FLA (1-888-865-5352). How does Toll-by-Plate Work? I got the license plate from the DMV. Q: New traffic signals were installed at Oakland Park Boulevard and Nob Hill Road. I bought a car, purchased sunpass amd later accumulated toll debt. If payment is not received in that time frame, a second collection notice goes out, with the charges from your first collection notice PLUS any individual tolls that are now 60 days old. Call the service center managers since there are only two of them and have him ask; someone is bound to have noticed that plate. If payment is still not received by the second invoice, then individual tolls that are 60 days old are sent to the collection agency and additional fees are applied. To change your vehicle or license place information on the website, log in to your SunPass account, click "Transponders and Vehicles", then click "Edit" on the Vehicle section. These toll charges, plus any applicable administrative fees, will be billed to you through the car rental company. Incorporando la ltima tecnologa, this app se puede utilizar en todas las carreteras y casi todos los puentes con peajes a travs de la Florida. And if it is, where do we have that written or stated in the law? You could check the status of the vehicle by running the VIN number and find out whats going on. The state has the VIN and will contact Tesla tomorrow for the owner's contact info. They are not designed for use on motorcycles. Drivers and pedestrians may take note of a vehicle's license plate number, so they can easily report it to the authorities . Do I have to repay? I'm now on hold again for another freaking hour to get HORRIBLE SERVICE!!! I just recently bought a car at a dealership and they gave me a plate for my car.
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