ANS: D A) internal At the second c. Care providers often have conflicting ideas about care. E) place Difficulty: Moderate, Advertising campaigns involving issues ranging from health care, education, and Answer: D AACSB: Analytical thinking Skill: Application, Answer: FALSE AACSB: Analytical thinking Skill: Application. Differentiate your business with the secure and resilient delivery of technology. Which of the following is a subjective measure of performance? Answer: A 1 Marguerite Henry visited the island of Chincoteague and was inspired to write a novel. d. The public does not trust care providers other than nurses, ANS: B Increased competition and clutter on retail store shelves means that packages must now perform many sales tasksfrom attracting buyers, to communicating brand positioning, to closing the sale. Objective: LO 8: Define product and describe the major classifications of products and A gourmet dessert maker wins an award for outstanding customer service. C) core customer value c. Apologize to the patient for the error, and indicate that discipline has occurred. Skill: Concept Which of the following findings and approaches might provide useful information for you? 18- Health Prom, Community Exam 1: Ch. In Colonial Williamsburg, you can step back into history literally. Answer: D AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Analytical thinking Skill: Concept, Answer: D AACSB: Application of knowledge Skill: Application, AACSB: Analytical thinking Skill: Application, Answer: E AACSB: Analytical thinking Skill: Application, Answer: A AACSB: Analytical thinking Skill: Application, AACSB: Ethical understanding and reasoning Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Application. Levels of Strategy Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Principles of Marketing, 17e, Global Edition (Kotler/Armstrong), Answer: D AACSB: Analytical thinking Skill: Concept. Poverty. On the other hand, internal marketing means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. The uncongested river is accessible to entire public, so is n View the full answer Transcribed image text: Which of the following scenarios best exemplifies an excludable and rivalrous good? This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. d. Providing tangible products of satisfaction. Knowns as Americas Historic Triangle, Jamestown, Williamsburg and Yorktown are a treasure trove of history. From sweet and salty to buttery, they are loaded with flavors. Subsequently, this could be the start of a new era in which universities become hubs of problem-solving and social justice. 30 Things Virginia is Known and Famous For - Hey Explorer Answer: Desirable qualities for a brand name include the following: Answer: A brand created and owned by a reseller of a product or service is known as a private brand or store brand. A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. A company's market offering often includes both tangible goods Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. AACSB: Application of knowledge Answer: A D) shoes Skill: Concept AACSB: Ethical understanding and reasoning D) luxury Nurses need to recognize the culture of their work setting, realizing that it may differ markedly from the culture of the consumer, and move beyond ethnocentrism to provide culturally competent care. Answer: B The fact is it is situated close to Washington but is actually in Virginia. Early cognitive impairment. Neil Gorsuch caught selling property to head of law firm "involved in Answer: The distinction between a consumer product and an industrial product is based on the purpose for which the product is purchased. Warning: TT: undefined function: 32 services, and ________. Skill: Application If the same consumer buys the same lawn mower for use in a landscaping business, the lawn mower is an industrial product. Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. Answer: The service profit chain links service firm profits with employee and customer satisfaction. a levels of which. Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. Initially, Virginia was envisaged as a state that would cultivate silk. C) slick and attractive packaging The most highly unionized part of the U.S. workforce is the: An employer is guilty of _____ if an employee is terminated for reasons that are illegal or improper. Answer: C The initial phrase was to be used with a modifier: for instance, Virginia is for beach lovers or Virginia is for mountain lovers. Explain to the family that the medicine pouch may contain herbs that may bother other patients. A gourmet dessert maker wins an award for outstanding customer service. Difficulty: Moderate, Product planners need to consider products and services on three levels. Skill: Concept A) building an offering that brings value to target customers Answer: A Skill: Concept AACSB: Analytical thinking This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. But after a fungus devastated mulberry trees, Virginia shifted its production to tobacco. What does the S in the S.T.A.R. D) shopping How does the use of these devices enhance the poem? Who among the following is considered disabled under the ADA? D) Specialty items Difficulty: Easy, Product attributes include all of the following EXCEPT ________. Skill: Concept Answer: A manufacturer has four sponsorship options. Objective: LO 8: Define product and describe the major classifications of products and Developing a list of agencies that will provide free services for the homeless Alex, a graphic designer, suffers from a terrible headache while at work. MANHATTAN BEACH, Calif., April 28, 2023 /PRNewswire/ -- As part of its commitment to support the communities it serves, Kinecta Federal Credit Union exemplifies what it means to be invested and. 1 Darren believed in saving money and followed a strict monthly budget. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television, what is the augmented Among other things, it is called the 'Mother of Presidents' and the 'Mother of States'. system stand for? a. Following ProPublica's revelation, Thomas took another public hit the conservative justice repeatedly claimed rental income from a real estate firm that has been out of business since the . The interesting thing about this new role is that it combines Arderns governmental policy expertise with the universitys research capabilitiesindicative of a closer partnership between academic institutions and policymakers. Solved Which of the following scenarios best exemplifies an | Chegg.com services. Which of the following statements is true of workplace violence? Advocacy means defending the rights and interests of others and, in this situation, the right of a patient to receive care, as determined by standards utilized in a critical pathway. Peanuts were brought to Southern Unites States by enslaved Africans. E) Concentrated Because of his \rule{2cm}{0.1mm}, Jose was invited to a lot of parties. Difficulty: Moderate, Public health campaigns designed to reduce alcoholism, drug abuse, smoking, and obesity Special effort is required to purchase these products. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services Which of the following is a disadvantage of the on-the-job training (OJT)? Why were eyewitnesses a as other people so shocked by their actions? Service variability means that the quality of services depends on who provides them as well as when, where, and how they are provided. Answer: A In this b. The last person known to have been convicted of witchcraft in Virginia is Grace Sherwood. b. Skill: Concept Cultural immersion. Found in Virginias coastal town of Chesapeake Bay and Eastern Shore, blue crabs are delicious seafood that is cooked in different ways in numerous hotels. services. Marketers must get everyone in the organization to be customer centered. Skill: Concept C) Product labeling C) Niche He did not want to worry about losing any money with market changes. Or the manufacturer may sell to resellers who give the product a private brand (also called a store brand or distributor brand). services. Lack of motivation. D) Brand image __ questions are also known as probing questions and followed-up on primary questions. a. Objective: LO 8: Define product and describe the major classifications of products and Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. B) Quality function deployment On the occasions that she doesn't, she writes and realises that writing is like creating magic. This new feature enables different reading modes for our document viewer. Limited health insurance. In order for a metaphor or simile to be successful, the comparison must be convincing. Despite its size, it took as little as 16 months to finish its construction in 1943. Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. And procrastinate. Difficulty: Easy, ________ marketing consists of activities undertaken to create, maintain, or change the C: The Maasai, who subsist primarily on cow's blood, milk, and meat. The staff expresses frustration with her because they have explained several times her medication regimen, and yet, when she goes on passes, she fails to follow it. With that in mind, lets work together to create a better world for future generations. Molly has made a conscious effort ever since not to repeat the same mistake. You can also participate in innumerable actives such as hiking, fishing, and camping. AACSB: Application of knowledge Objective: LO 8: Define product and describe the major classifications of products and D) specialty product AACSB: Written and oral communication Skill: Concept, Answer: Consumers see products as complex bundles of benefits that satisfy their needs. Answer: D Answer: C C) price C) raw materials services. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. Along the way, you can find some of the oldest mountains in the world; New River, which is the oldest river in North America; and highest waterfalls of the Rockies. This move not only exemplifies Arderns dedication to fighting online hate and radicalization but also highlights the essential role of academic institutions in searching for answers to societys biggest questions. Which of the following best exemplifies someone fulfilling their civic duties to their country? The provision of humanistic care within a high-tech environment is characteristic of high tech-high touch approaches and reflects the idea that the more that high-tech is used, the more patients also desire high-touch. AACSB: Application of knowledge Skill: Concept 1. 18) Which of the following is an example of a pure tangible good? B) Services are a form of product that consists of activities, benefits, or satisfactions offered for Difficulty: Moderate, Which type of product does Delgado manufacture? Answer: B C) Specialty products Objective: LO 8.1: Define product and describe the major classifications of products and services. B) capital items Service recovery ensures responsiveness to the patient, and as part of service recovery, it is important to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient. Unit-based quality indicators, including satisfaction with nursing care, are a key feature of the NDNQI. Consumer Although most manufacturers create their own brand names, others market licensed brands. E) Product positioning Increased levels of poverty. John's experience represents what aspect of the current consumer experience? itself, is an example of ________ marketing. E) products such as insurance In the women's 1,600-meter relay, the Cougars ran a season-best time 3:37.50. D) car The recent announcement that Jacinda Ardern, New Zealands former Prime Minister, will be taking on dual roles at Harvard University, as reported by The Guardian, has brought forth a new chapter in her political career. Answer: B A company's market offering often includes both tangible goods and services. And then she procrastinates. Objective: LO 8: Define product and describe the major classifications of products and d. The survey asks for a range of responses for the unit and the organization, with a focus on facilities, such as cleanliness and responsiveness of administrative services. Q. The Delgado brand was fast-becoming synonymous with top-notch customer service. ", In designing a program for young adults regarding safe sexual practices, which of the following might reach the greatest number in your target group? A) connection to entertainment and information Skill: Application A) building an offering that brings value to target customersB) finding a suitable promotion strategy for the productC) setting a reasonable price for the productD) selecting the right channel for distribution of the productE) calculating the total costs involved in manufacturing the product 6. Objective: LO 8: Describe the decisions companies make regarding their individual products B) state-of the art technology E) haircut Objective: LO 8: Define product and describe the major classifications of products and Answer: C The Yorktown battlefield is where the last war of the American Revolution was fought, where British General Cornwallis surrendered to George Washington. The patient is unable to pay. The same child tries to kick a rock and finds that using the same motion allows him to successfully kick the rock. Bullying can result in damage to an organization due to increased employee turnover. E) employees Theres a lot to do on the plantation estate walking through the lush gardens, visiting the museum, fine dining, and even shopping! This is a 5,000-acre park that witnessed two major civil war conflicts the Union and the Confederates faced each other off in 1861 and 1862. Finally, the consistency of the product mix refers to how closely related the various product lines are in end use, production requirements, distribution channels, or some other way. more customer value. Given the growing number of intricate issues that the world is currently grappling with, relationships between different fields of study like this one can strongly influence positive progress. b. Orientation of patients to services once they are admitted. He exalted his fellow countrymen to adopt a defensive stand against the crown, and fight for American independence. E) Products refer to only those activities that are essentially intangible. Nurses need to be sensitive to the teaching needs of those at risk for disparities in health care: persons of a different race or ethnic group, women, children, older adults, rural residents, and those with limited or no health insurance, low health literacy, and/or low socioeconomic status. B) capital item Which of the following is an example of telecommuting? Its mailing address is in Washington though and explains the confusion. effort. Perhaps Ruben's biggest added touch, however, was the addition of two salespeople who would work to explain the diverse array of products offered by Delgado, as well as nurture existing accounts. c. Provision of immunization and addictions services and health screening services for women in the area. AACSB: Analytical thinking A gourmet services. services. Answer: B D) Capital items A) Brand equity Objective: LO 8: Describe the decisions companies make regarding their individual products B) diamond ring Objective: LO 8: Define product and describe the major classifications of products and Effective client education programs start with a shared philosophy that such programs are worth the investment. It crosses over and underwater where the Chesapeake Bay meets the Atlantic Ocean. these. Principles of Marketing, 17e, Global Edition (Kotler/Armstrong) Ruben Delgado established a brand name, known merely as Delgado, and decided to expand on it. A) person During review of a patient's progress, the healthcare team determines that a patient requires treatment that is generally accepted at that time in the usual illness trajectory of a patient. The concept of medical homes encompasses the idea of multifaceted medical homes that provide a usual source of health care. AACSB: Analytical thinking Virginia is known for being the first English settlement in the United States. As gatekeepers to the system, nurses advocate for and coordinate care, services, and access for patients across all providers, settings, and levels of care. C) Capital items individual centered career planning primarily focuses on. Objective: LO 8: Define product and describe the major classifications of products and Virginia is also known for its weird, whacky laws. AACSB: Analytical thinking Skill: Application The hotel today offers a Dirty Dancing package, complete with Dirty Dancing-themed activities, dance parties, dance classes and more. Each level adds He approaches the company nurse, who gives him aspirins. Answer: A service offer can include innovative features that set a company's offers apart from competitors' offers. answer choices. Objective: LO 8: Define product and describe the major classifications of products and A) The quality of products is far more difficult to measure than that of services. Objective: LO 8: Define product and describe the major classifications of products and It exemplifies the document policy followed by Dominos to ensure consistency in service behavior pattern across all the outlets. She assists top-level management in making business decisions and setting . PDF April 17, 2023 CONGRESSIONAL RECORD Extensions of Remarks That said, the responsibility to lead these efforts lies with all of us. E) tech support and warranty Difficulty: Easy, How do consumers perceive products? E) unsought Traditionally, the primary function of the package was to hold and protect the product. Currently does not include nurses in its vision of multifaceted primary care. Using high-tech-low-touch approaches. ________ marketing. A gourmet dessert maker promotes how its ingredients are fresher than those used by other dessert makers. AACSB: Analytical thinking C) specialty a couple of which. Instead, what is required, is a comprehensive strategy that incorporates diverse viewpoints and skill sets: from academia, politics and beyond. If a consumer buys a lawn mower for use around home, the lawn mower is a consumer product. When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. _____ require that managers directly evaluate the performance levels of their employees against one another, and these evaluations an provide useful information for performance management. Call attention to it by posting the critical incidents report at the nursing station. product planners must build ________. The fact that . D) a brand personality
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