It looks like you're new here. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 05-07-2022 You'll now see a warning screen. 14-12-2020 12:54 PM, on Sign in or register to get started. 04-04-2020 We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. By continuing to browse, you are agreeing to our use of cookies. TalkTalk is sending a new TV box. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. on In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". IThanks for that, I'm surprised it lasted less than a year. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Leon, did you use the delete recordings option or keep them? 03:34 PM, on I'm happy the new box is working well. This can be causes by it being knocked while it was turned on. Once you have had a chance to test it out post back and let me know how you are getting on. 04-05-2019 My YouView box no longer starts up. 11:52 AM. Then find your instructions below. Are you familar with perforing maintenence mode resets on Youview boxes? It is a bt youview box. Thanks. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. / 3.3.168: Complete: BT: However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Myview recordings and scheduled does the same. You can print a freepost label to eturn the box if you wish. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. on If youd like to join in, please sign in or register. If youre using Powerline adapters, make sure these are connected also. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. It took 2 full resets before the box started working again. Switch power off by removing the power cable. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. It looks like you're new here. We know how important recordings are so we do offer options to keep your recordings. 9h42. Go to the Information & Reset sub-menu. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. mode 4 (interenet reset keeping recordings) are the ones to consider. Thanks in advance for any help you can give, on The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. 22h00, on DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. It is strange because the catch up players work fine. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. All rights reserved. 8h37. 17h17. A YouView Box FAQ. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? 04:00 PM. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Many thanks. A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Hi John. I am now trying a full factory reset. To check for a software update, follow the steps below: Press the YouView button, select settings . Registered in England. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. 03:09 PM. If this does not do the trick, then your device may be due for a software update. In the latter two cases, a message on-screen literally says sorry, selected option failed. on Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. 24-04-2019 Read our cookie policy. Worked fine until last night. Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I can't tell you what the model or software . 06-05-2019 The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Hi, thanks for your reply. Youview Box stuck on please wait. on 04-04-2020 I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 12h21. Not sure what box model you have? 11:35 AM, on 14-12-2020 Box stuck on Loading YouView Community My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 14-12-2020 You may be able to change the hard disk inside. 04-04-2020 Youview Box stuck on please wait Digital Spy Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Ive made quite a few recordings, although none in 4K yet, all with no problems. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 15-12-2020 See our connection guide. Stuck on loading - BT Community Your account is set up as TV store only and a TV account should be set up as multicast. It just seems to get stuck on the YouView loading screen forever. All Rights Reserved. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. This first happened about a week ago. It is described at . It also failed any recordings set up remotely or more than 24 hours in advance. Model number 91-00438. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. Glad our loyalty colleagues were able to help. There was a factory reset, but keep recordings option, but this failed. Read our cookie policy. 12h01. . I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. 15-12-2020 Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. Select Update Software. Box stuck in nearly ready - YouView Support Factory reset, keep recordings. You can restore your box back to its factory settings, letting you start again from a clean slate. Yes I received my new box and it all seems to be working fine. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. 10h40. on Hi, no I don't have a subscription. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Any advice would be appreciated. You do not have permission to remove this product association. on However, this time, that remedy does not seem to work. Press and hold the reset button on the right-hand side of the box. You can print a freepost label to eturn the box if you wish. More info. 04-04-2020 The new box should be with you on Monday. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 05-07-2022 All rights reserved. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Solved: Youview box stuck on loading screen - BT Community If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. (Yes, I have pressed the 'Me Too' button.) Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Instructions for doing this can be found here: Mine has just started doing the same thing. I bought the box a few years ago to record and access freeview channels. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. Thats not meant to happen. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Either way, the box is effectively dead. 17h07. 14-12-2020 I'll let @JohnC2 as he isn't in the office today. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Release the down button and press the power button to say yes. 02:48 PM, on Bear in mind that if you have to reset through the menus, you'll lose recordings and other . Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. I'm with PlusNet fibre using a TalkTalk box. Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. on Sorry you are experiencing a problem with BTTV. Turn the power on using the switch found on the back of yourbox. Thanks. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. How do I reset my BT TV box? | BT Help - BT.com 14-12-2020 The broadband still keeps dropping. 16h45. The YV persistently tells me it can't connect to the internet. 14-12-2020 I've arranged for a replacement box to be sent and returns packaging to return your existing box. 24-04-2019 Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. They are known for gradually dying like this. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. 01:40 PM. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. You view box stuck on loading page - BT Community The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Some would say that yours has done well to last three years. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Settings stuck on loading YouView Community It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. on This is the first problem that's a bit of a killer :-(. All rights reserved. If so have you had a chance to test it yet and with large recording on in 4K? By continuing to browse, you are agreeing to our use of cookies. Sadly factory reset stopped at set up broadband connection. It is described at. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . YouView TV Ltd 2023. Mine has just started doing the same thing. I've seen a packageremoved when a fibre upgrade has been done. Re: YouView+ UHD box stuck loading and needs full factory reset. 17h16 It just seems to get stuck on the YouView loading screen forever. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM I have had a retail Youview box almost two years now and have had very little problems with it. Luckily I managed to watch other recordings on catchup. Check here: https://community.bt.com/t5/notes/privatenotespage, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. YouView Box Hard Drive Replacement - Ionic Industries This site uses cookies. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Select Software Information. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. Give it a couple minutes to get itself ready and then it should load as usual. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 20h29. Within three seconds press and hold the power button on the front of the box and hold both buttons. Until I saw this thread, I was blaming that for this symptom. BT freeview stuck on "loading" - YouView Community 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The third one might be fine. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. If not then I'll go for the full factory reset deleting recordings. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. please let us know how you get on with a 4K recording.
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