The client was provided an option to get a full refund but she wasn't happy with that. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. JavaScript is disabled. I was never contacted by the business for resolution. I have nothing. Verification can help ensure real people write reviews about real companies. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Call. Information provided by various external sources. Wallet has aged a bit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. They arrived and broke in half 6 weeks later. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. I spent 1000s on Fendi products. I even offered to pay for it. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. The Fendi handbags in our collection include a range of styles . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We will reply to you as soon as possible. The person helping me said they would text me additional photos and videos of the item. Copyright 2016-2023 Getprospect. JavaScript is disabled. I called back - I got a different representative who did have a pleasant tone - at the time I felt like she was helpful. But nope. Companies can ask for reviews via automatic invitations. Terrible experience. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. I did.. calling that number only made the situation worse. Find a variety of Fendi bags on 1stDibs. We were told after they examined the slides that these tears are characteristic and not a defect!! We will reply to you as soon as possible. *. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. This is not due to normal wear and tear. E-Mail Us Please contact us using the form below and allow 1-2 business days for your response. The service is available from Monday to Friday, 9am to 6pm AWST. We will reply to you as soon as possible. Surly that for Xmas they would have made this longer. We're happy to help with any questions you may have regarding purchases, our products and corporate information. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. I spent 1000s on Fendi products. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No reply at all. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. Claim your profile to access Trustpilots free business tools and connect with customers. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Where is the customer service? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The item is still in warranty so I am hoping no trouble. You are very fortunate, Fendi, to have such a treasure on your team. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt . Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! Find out how we combat fake reviews. Word to the wise, save your money and buy something WAY cheaper. Wallet has aged a bit. Fendi uses 5 email formats: 1. first '.' last@fendi.com (65.3%). If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! Can you post a photo? If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. FENDI - Client Services - Contact Us The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. Terrible customer service from a so called high end company. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. Terrible customer service from a so called high end company. Fendi Vanity - 9 For Sale on 1stDibs Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The rep then told me to call the toll free number. Can't imagine how bad u feel when they gave u such a service. No refund for months, no response from FENDI. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. I never wore the coat. They lost a customer and his family for life. Ive been getting the run around since October, its almost December. Never again. I sent at least 10 emails, no response. Unbelievable. The only thing I did like was sold out and would not be in production again. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. It may not display this or other websites correctly. good luck! The team organises ad hoc strategic projects and training courses designed to deal with some fundamental themes so that boutique personnel can be the spokespersons of Fendi craftsmanship around the world. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). I purchased a pair of boots (online order), which arrived in less than perfect condition. We're happy to help with any questions you may have regarding purchases, our products and corporate information. As a matter of policy, BBB does not endorse any product, service or business. After seeing all the reviews Im starting to worry I wont get a refund! Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. Please find below our worldwide Client Services numbers and hours of service. What is FedEx customer service email address? Definitely a brand to completely avoid. FENDI Denim Baguette Blue 885058 | FASHIONPHILE Information provided by various external sources. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. Savage X Fenty I bought a ring for my daughter that after a few months the coating had all come off and looked awful. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. The Division includes the areas of Product Development and Production, Supply Chain & Logistics, Information Systems, and Corporate Social Responsibility. I hope you get it sorted - I would not be a happy bunny and please don't give up! The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. Not purchasing anything from Fendi again period. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. Will definitely not be repurchasing anything Fendi! We use dedicated people and clever technology to safeguard our platform. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. Relating to customer service only: Horrible. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. Fendi near Mall of the Emirates Metro Station - Shop in Dubai, 13 I then took them to Fendi *********** to have them replaced or be refunded. Still no refund and still have the wrong parcel. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. I was promised a call back from a supervisor twice. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. . Fendi Company Profile | San Francisco, CA - Dun & Bradstreet Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Founded in Ro. 10 Examples of Effective Customer Service Emails (Plus Tips) The company offered absolutely 0 help. Shop a . The belt got lost. Enter a name to find & verify an email >>> . They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! The belt got lost. If they give me my money back, the bag costs +100 today!!!! Fendi Swimsuit - For Sale on 1stDibs Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I have heard so many negative things about their poor customer service. It has been over 30 days since I returned these boots, and I have not received my refund. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. I contacted the Fendi store for a replacement. If you no longer have the card, contact Fendi customer service for advice. We'll be more than happy to help and will reply to you as soon as possible. i'm so sorry this had to happen to you. Word to the wise, save your money and buy something WAY cheaper. www.fendi.com Really hope it can be customise. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. @fendi. We are a Ukrainian company. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. For a better experience, please enable JavaScript in your browser before proceeding. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. Download for free now! They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! It is also responsible for all of the companys informative processes and social responsibility activities. Try email finder for Free and reach your ideal customer. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Absolutely one of the most third rate customer support from among the top brands. Anna is genuinely excellent to fendi. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. How you can polish a Fendi Spy bag depends on the material. Fendi Email Format | fendi.com Emails LIVE CHAT. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. The item is clearly damaged. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). The item was bought in August 2021 and has a 2 year warranty. I have purchased in just about every designer store and they all have a return policy except Fendi. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. I called customer service in new york and got no satisfaction. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7pm CET, or complete the form below to send us an email. Anna is genuinely excellent to fendi. If they give me my money back, the bag costs +100 today!!!! I want the bag NOW! So it was sent back directly to the fendi even without reaching my address. Sounds frustrating and tedious but Im glad they made things right with you in the end. The belt got lost. One would guess that providing official proof of purchase info and images of said issue would prompt a response. I bought many slides from high street fashion brands that lasted a lot longer than that. The item was returned and still havent received a refund after nearly 7 weeks. *. I made them aware that their return policy is 3-5 days to verify the item after it is received. I would never use this company again. Or use one of these numbers if you need U.S. TDD services, or billing or international support. Customer Service. Contact us via fax, email, or call to experience exceptional customer service. Anyone can write a Trustpilot review. So, as any normal customer would do, I requested a refund since a store credit is useless to me at this time. Are you sure you want to remove the following item from your Bag? Up until now no word from them nothing.They're happy to take your money as long as you don't complain. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! I was give a web site to contact to voice my complaint which no longer exists. Made with in Ukraine. It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Fendi Reviews | Read Customer Service Reviews of www.fendi.com It became scratched and jewels had fallen out after just a few weeks. On 10/13/2022 I placed an order for a pair of sneakers and belt. I sent at least 10 emails, no response. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. BBB is here to help. 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