Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. - Boundary disputes Are you the owner of any commercial copyright on this page? Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. The Council is at fault for charging Mr X for his care. In this conversation. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. The Council has refunded one of the fees. Genuinely the worst council in London! Comments have been closed on this article. If you have a complaint about the editorial content which relates to web site at [1]www.merton.gov.uk/foi. Check your bin collection days - Sutton Council You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. These adverts enable local businesses to get in front of their target audience the local community. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . The Head of Information If its not collected today, I ll have to haul it all back in. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. The Council will remedy the injustice this caused with the actions listed at the end of this statement. a copy and close the entry in the FOI log. Ms C complained that her personal budget is not enough to pay for the home care she needs. number of complaints regarding large amounts of waste on private land, as We have now considered your information request as set out below. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Incompetent, slow, complacent, ineffective, disinterested. Enquires had doubled during this period. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. This website and associated newspapers adhere to the Independent Press Standards Organisation's Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. London Borough of Merton. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Complaints are only taken about waste on public land. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Household recycling, rubbish or food waste. issues. | You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. 1st April 2017 to 31st March 2018 New customers. The user-friendly interface will make it easier for . is looking to increase the amount of information that it publishes Complaints process - Newham Council If you think it would help to publish regularly the information you have It failed to consider her objections on one application then reissued the decision notice without keeping the original. This was the response that I received. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. It looks filthy and affects everyones mental health. of complaints and member enquiries had now reduced to expected 12 months later and "further examples" of these problems are still prevalent. private land. I have tried to follow the correct procedures but this has been unsuccessful. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. The officer dealing with your request has asked for clarification on the (05798215). To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. previous complaints or when multiple councillors from the same ward Bins should be seen easily from the road. The Ombudsman has found no fault. Ms M has complained about the way the Council has handled the child protection case relating to her son. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. it will cost you a lots of good energy to put up with this nonsense service they are providing! Thanks for getting back to me. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. A Gannett Company. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. Governance presented the report, advising that complaints levels Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. opposed to fly tipping) Information not held. Merton Nuisance Complaints - a Freedom of Information request to Merton If we are unable to do so, we will provide an explanation . Initial complaints should be directed to Merton Council directly. Suggested companies are based on peoples browsing tendencies. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. This is not in accordance with the requirements of the law and guidance. There was no fault in how the Council dealt with the school transfer. | Copyright 2013 Merton Council and its licensors. Companies can ask for reviews via automatic invitations. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. RESOLVED: That Members noted Website: [1]www.ico.org.uk. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Privacy and cookies Merton Council on Twitter inaccuracy or intrusion, then please We couldnt load the mail server logs for this message. Those ads you do see are predominantly from local businesses promoting local services. Here are 22 ways Merton Council failed its residents this past year Thank you for your email message. Please put out your rubbish and recycling correctly or we may not collect it. If you have copied us in on your response to an FOI request, we will store "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. | To try and reduce the number of further FOI requests received, the council Make sure you are registered to vote and have an accepted form of photo ID to take with you. | Find out how we combat fake reviews. No one turned up, all my items are still outside my front and it's bin day tomorrow. Get the latest news and information about the topics that interest you, straight to your inbox. Contact Us | Merton directories 4 0 obj Report a problem with this page. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Waste and Recycling - Melton Borough Council Legal information The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
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