3.5. Be warned, shoppers! They sent me back to Chesterfield. Listen up, Value City Furniture: you are terrible. Our living space is strangely set up so finding a smaller sectional to fit wasn't easy. That day came and no delivery, no call, nothing. Yes! Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. The last thing that customers are on the hunt for are outlet and clearance deals. It's a clean form of scamming. 4. Now I feel equipped to walk in somewhere and say with certainty, "This is exactly what I'm looking for." Sara in Phoenix, AZ. I live on the eastern shore so the only day they deliver over here are on Thursdays. I am third generation customer for VCF and the experience here at West Broad Street store has tarnished my business relationship with this company forever. This place is great. Here are 8 tips for writing great reviews. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Value City Furniture Customer Service. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. My issue was needing to have it delivered in 1-week. BEWARE!! You think you can come into my house and upturn my dining chairs and spill coffee grounds in my keurig? And finally we decided on some furniture and he helped us through all the process. They said yes. Buyer beware. My husband and I came here because the furniture is more in our price range vs going to Ashley furniture. Value City Furniture has an average consumer rating of 2 stars from 108 reviews. Its mission continues to be: to provide a furniture destination you can rely on. Thank you so much. Value City Furnitures target demographic is adults who are looking for cost-efficient furniture for their homes or apartment. For a great deal and excellent service go see Linda !! I am LIVID. So why run a credit check but she said I'm confused. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. Thank you, you have successfully subscribed to our newsletter! After almost giving up we walked just further and found our sectional. Extended Warranty and problems with sectional. So, we went for it. It was scheduled to be delivered to me on the 27th. Visit a Value City Furniture What should have been a fun, exciting experience has been nothing but a nightmare. Value 4.0. More. We had the nicest man help us. I fell victim to shopping at this place prior to reading the reviews online and figuring out that more people than not have a similar experience. We are just so disappointed in the fact that there is this level of worst, disrespect, and impatient customer services that exist. Shame on them. I was in the Glen Burnie store on 8/14/14 looking for a sectional sofa. Their customer service is horrible. For quality. With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. Value City Furniture offers stylish, high-quality furniture at affordable prices. Rude sales people need to check their attitude. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. I only wish I could post a pic so you could see for yourself. The complaint has been investigated and resolved to the customer's satisfaction. This chair has a hardwood frame with a distressed light brown leather polyester exterior. After discussion he offered the fee 50% off. We watched as everyone else in the store was Service and no one paid us any mind. No I was not one of those obnoxious shoppers with a kid.my daughter rarely cries and when we walked in she was as quiet as a mouse. I was asked by Joe to send him pics. My merchandise had a sales ticket on it. I'm irate that we were treated like we were lower than that man. All true! From the the time I set my foot on The Value City Furniture Store on route 40. Visit the brands store locator feature on their website to find a local store nearby. What a piece of junk. Waitedwaited.. wondered when the new furniture might come. The lady on the phone basically said, pack up the wrong stuff & bring it here & get the right stuff. You think you can challenge me in my own realm? Being raised Catholic, I naturally jumped to the conclusion that the bed breaking was totally my fault, prayed a rosary, and fell asleep. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. Warranty company says the part is right despite being a completely different size/shape cushion which is also used and dirty. Was told the manager would call me back 2 hours later, nothing, so I call back and they put me on hold for approximately 10 minutes but I eventually get ahold of the manager. Because theres more there than meets the eye!! That was my 5 star review upon leaving the store. FROM. We came in on the Presidents' Day sale and it was full. Then, select "Make a Payment". value city furniture the chair i purchased in Feb. broke. It also doesn't help your credit because they report false numbers. so I had to change my plans again to wait on my couch. Similar to their sectionals and sofas, their recliners offer affordable comfort. All Rights Reserved. No one told me that earlier. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. Would have been 5/5 if it weren't for my moms couch and mattress ripping. This review is for the delivery part only. Last but not least, weve arrived at the bedroom section of this Value City Furniture review. She tells me she'll make notes and that it wouldn't be a problem. i have an extended warrenty. He messed it up and we did not know until it was delivered and assembled (instead of xxxx 54 model he did a xxxx 52 model). EVER. I encourage everyone - DO NOT ORDER ANYTHING FROM THIS STORE. TSUNAMI is an unique Dnipro hotel which unites luxury Hotel, SPA- and Fitness centres. We had coordinated picking up our dining set while we had our moving truck going to our new house. 9 months later. It is the worst furniture I ever purchased in my life. Well I did and it was damaged but after renting the uhaul and returned it we had no means to return it to the store so they said we could have the new one delivered but would be a delivery charge!!!!!!!omg. See how it all works here. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. Shop Mattresses and Bedding - Value City Furniture Associate and store manager gave excellent customer service. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. Also I will be spreading the word, DON'T SHOP VCF!!! 1. The pros: Affordable mattress options including name-brand varieties. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. He told me to call the store and ask to speak to Greg Meyer on Monday. I will shop there again soon! Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. Business Incorporated: 7/27/2000. I have to say she was the first person I spoke to that was concerned about how upset I was. They also had a sale going on that I was interested in. I will be forwarding this review to everyone. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. She waited for quite a while and our furniture never showed up. There were sales going on for Veterans Day so we saved hundreds of dollars. As the brands name suggests, youll find plenty of discounts from Value City Furniture. Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. You can also buy most of the companys items directly through the brands website. I'll make sure to share my review on every single social media. Doing business anytime we need furniture with this store. Anyway it's only 4 stars because it feels like a car show room. They have a great selection in stock and the few things they don't have in the west house they are relatively quick to get to you. I will never, ever buy a piece of furniture from Value City. ALSO, I'LL HIRE A LAWYER BECAUSE YOU DON'T WANT TO COOPERATE, BUT I WILL NOT PAY FOR A WARDROBE THAT IS NOT USABLE. Product shipment, payment, communication, billing, and any kind of service-related complaint about Value City Furniture can be filed via the specific Value City Furniture complaint section. They lady I spoke to at the store, Karen (no last name) seemed to only want to get me back in the store to pick something else out, no doubt at a more expensive rate. 3. The delivery was were we ran into issues. I will take the laminate wood floor boards and destroy you. Marble adds a modern flair to any interior design. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! After reading some of the horror stories of their delivery, I was expecting the worst. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location. Was nice not being bothered by pushy sales people. Saw a good deal while walking through to do some shopping in the mall. I purchased a sofa at Value City Furniture -- the two-piece chocolate bonded leather sectional called the Austin for $1089 total for the sofa to be delivered inside of my apartment. Can you believe this? I shouldn't be feeling like I'm at a car dealership when buying a couch. This is one of the most amazing times to be an online furniture shopper. They sold it to me as a platform bed. On night #1 the bed broke. The mangers there aren't good either. I worked with Chris and she was extremely understanding. When I got the furniture after spending over $9,000 for every piece of furniture was either broken, cut, chipped, scraped, damaged, sliced, some type of damage was done to it. 81 Unresolved. Once I came to the store for face to face conversation, the run around continued. Delivery team Gustavo and Disidoro were fast and good. Picking up the furniture was delayed because product not in when they said it would be, but they made up for it by delivering free. When I asked if he would contact me, she told me she didn't know what they did with customer-escalated complaints. They even took a picture and sent it to our daughter, so she could see it. I will return to Robinson Center VC for future purchases Eric, in the customer service department, did an above and beyond job at rectifying and compensating me for a delivery issue. Not worth the fight to deal with these jerks. She also checked and confirmed that I am scheduled for delivey 10/10. Click here to get notifications about new complaints of Value City Furniture. I told him to remove the side table and the mattress. SH*#HOLE!! They will just piss you off badly!!! Warning you now. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . Their furniture is really not that worth the "Value" as they claim to be. Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. Here is issue number one: the store is unorganized and all over the place. I had to go through months of begging for them to even send someone out to look at the damages that I received my furniture. My salesperson Trudy from the Naperville store was so knowledgeable about the product. The brand operates in-person at its various locations across the US as well as online. She worked diligently to find something nice, in store, that met all my requirements. I haven't had to order anything from them, so I can't comment to that. So my bed doesn't gd break again. I refuse to let the Gurnee management be my last stop in resolving this issue. Don't shop here unless you want to be treated like crap and prefer unreliable service putting your furniture delivery far from the original date. Thank you for being so flexible and for going out of your way to help us get a bed for our son AND staying in our budget. At Gurnee Mills we were walking around. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. The deal was valued at nearly $350 million. Oh EMANUEL, Emanuel Emanuel.there's always something in a name! Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. value city funiture Fairview Heights Illonois We had trouble with the warranty Tyra and Tim resolved our issues, and treated with respect and made it easy to get our new chair. The manager at the Howe Ave. Value City Furniture in Cuyahoga Falls Ohio, John **, went above and beyond to help us out. No need to drain your savings account to furnish your space. Lawrence was very kind and took great care of us!! While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. Connie. I suspect they do not stock any furniture, they order the furniture as they sell it - many low-end furniture stores work this way. Guess we didn't fit the mold for who the assist! Our content is intended to be used for general information purposes only. Not ideal for the overly vain but a luxe feature nonetheless. Some people may feel the need to jump on the I bond bandwagon before then. So if orders are held for ten days, then why didn't i get my furniture? I've called 4 times to have this issue resolved and even spoke to a manager who told me it would be fixed and 3 months later it's still not fixed. No apologies for a sofa and side chair ordered nearly 5 months ago. Most customers like these options with some complaints about durability and delivery. Love the table my fiance and I purchased from here but it was such a pain to get. They are not worth your hard earned money. A few days later I realized I purchased the wrong size. The absolute worst customer service. We are still without a coffee table or end tables, so that should tell you that we didn't find anything. Measuring 33 x 66 x 18, this item has three drawers for your flatware with the top one being felt-lined. Required fields are marked *, This field is required The pros: Wide selection of affordable sofas and sectionals. 25 minutes go by, I call back and call back some more and no one was answering the phones. When I called I called corporate to complain and say what terrible service this has been. Scratches and cracks in the wood of the new ottoman and sectional. Did not push me to buy most expensive or anything else sales people do like that. Issue number four: the furniture was over priced and cheap looking. He didn't even give me a chance to let him know we had more time than just today. I write this review with honest words and a very sad heart. Why sad? Remind you my warranty ended May of 2018. I politely said okay and left the store. VALUE CITY FURNITURE - 27 Photos & 51 Reviews - Yelp All of the corners were chewed up like they had been scraped across the floor, a panel was completely off with nails poking out, and a giant strip of varnish was missing like a piece of tape had been ripped off. Then I came back home and ordered a piece online for pick-up at the store. Working with Anne was a breeze. Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. They are polite and quick. On December 7, I emailed regarding this situation, and I am still waiting for something to be done since that time. "we won't be delivering because our truck is full." From a beautiful king size exclusive gallant white bedroomset, that I was suppose to purchase somewhere else. You have to buy a separate smaller box spring, which they neglected to tell me. It's almost two months since the wardrobe sitting in the middle of the room in the boxes, and they still can't figure out what to do. We zero-ed in on a bed, dresser, mirror, side table + Added a Mattress. Beware !!!! Six months of sitting on a couch and the foam is shot?? I called from work and talked to the manager and he said they forgo g them and delivered later that day, with marks mind you. not only that, but at a great price. Never again. Sounds like a dream? I had removed the furniture and sit in an empty room. Where do I start?? Contact Value City Furniture Went a couple nights ago to buy a new mattress. I came to the store yesterday evening to discuss a pending matter and get a itemized bill of my current furniture balance for 90 day purchase option, plus taxes and reimbursement amount for Benefit Plus club Membership, which she said, " I didn't qualify for because I am self Employed." In particular Karen said there was nothing she could do for us even though our entire order was messed up. If your looking for something a little nicer than IKEA but on the same scale as Macy's this is the place to go! What sets them apart from other furniture store chains and online store fronts? Love Value city! I asked Mr. Smith for his bosses' business card so I could contact him. SIR, I DON'T CARE I WANT MY COUCH AND LOVE SEAT THAT I PAID FOR, DO YOUR JOB PLEASE!! Just sad. This chair will make you feel like royalty every time you sink into it and snuggle up with your favorite book, magazine, or fur baby. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. We really had a great time and the options are plentiful. Still a 4 star experience on my second smaller purchase. Past tenets have lived in this apartment house and they have done this. They called and delayed 4 times now. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I will definitely be shopping there again.. Value City Furniture was founded in 1948. City: State: Email Address: If I didn't like it then I could return it. The sales lady was wonderful but once you sign the papers they could care less. Called the manager immediately. I'm a patient person, but dealing with Value City Furniture is like dealing with an evil genie. I am giving them a two star because of that alone. She was so impatient and sounded mad at me or something. Thank you. To shop at this vendor does not insinuate poor, you're simply in the market for quality furniture and pray that you find it. On December 6, I received a wardrobe. Were independently supported by our readers and we may earn a commission when you buy through our links. Many of the pieces look flimsy or poorly made. But everything did come and is fine now. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Walked by several employees and no one offered any assistance. PLEASE go out of business. I did find the chair that I wanted, but the salesman was not particularly interested in helping me, sighed and did so begrudgingly, and at the end of the transaction, told me I could pick up my chair 2 days later at the Alum Creek distribution. Seriously, would someone accept 20% off for something that is not usable? Something told me to comeback to the store the following day a I got a guy named Mike he was cool as a fan. 1 Reply. She got two awesome couches and I got a futon that I LOVE! My whole experience was great. I know every business has it's shining moments, and it's not so good ones. Now they just keep ignoring me. I was there on Sunday 11/19 for over an hour and not ONE salesman asked if they could help me. The manager even had the nerve to tell me "your comfort isn't a guarantee". It was a total rip off. So again, I'm being deflected over a year and a half later for them selling me "Expensive" garbage. If you have months to wait for your purchases with no communication or anything from the local or corporate office, Value City Furniture is the place for you. The neutral color and materials would fit in nicely with a rustic or minimalist home decor. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. Share. I get it, its just a showroom. WTF. Thank you Lori for making me want to do business with you again. Prioritize your sleep health with a mattress that ranges from a twin to California king, and retails for $1,200 to $1,700. Living rooms, bedrooms, dining rooms, reclining furniture, mattresses, home dcor, accents, accessories, sectionals, sofas and couches at everyday low prices. Also i was told that furniture orders could only be held for 10 days (no one told me that at the time of sale). BBB File Opened: 12/2/2003. There are way too many furniture stores in West Michigan to put up with this terrible customer"service". Everyone is in your face when it's time for the sell. Not very friendly in my opinion. With that said, BUYER BEWARE! They had no idea that there was a problem with our original furniture. They forgot our tables and didn't want to come back stating that they were not in the warehouse. I also took a trip to the beautiful glass end tables and server that we brought. She tried to push for the extended plan coverage - we said no. I will let the future customers decide if they want to do business with VCF after reading my review. KMAN News Director and host of In . Delivery charge is about $120 - even if you buy a cheaper piece of furniture (i.e. After borrowing a family friends truck and getting my brother-in-law to assist, and after waiting 45 minutes at the store, I was informed my couch was not in and would not be available until December 21st. I'LL MAKE SURE TO SHARE MY REVIEW ON EVERY SINGLE SOCIAL MEDIA. We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. Key Takeaways. Value City Furniture has been around for almost 75 yearsand has been run within the family for all that time. is now my go to Value City Store! on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. Value City in Canton, OH - Mattress Store Reviews - GoodBed They did not reimburse me my delivery fee or try to work around my schedule. Date of experience: April 13, 2023 Dennis Nevills 1 review US Apr 8, 2023 Linda Lary Linda Lary What he didn't know is I had said to my fiance before walking in that I didn't mind upping our budget if I found something I liked. Value City Furniture Review: Wardrobe - ComplaintsBoard.com Browse Our List of Top Rated MattressesUnlock The Coupons. Finally after asking to speak to the manager, Robert Smith walked out and admitted he wasn't actually the store manager. You lost a sale over $139. We looked at a few places and decided value city had the best prices. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. Never shop here. So they told me to go back to Pure Promise. Never shop at value city again. I only ordered one chair. I give him 5 stars for this service call. I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. He was not empathetic or even polite to me. Unsubscribe at any time. I went to VCF Arlington Heights to enquire about returns and refunds with my wife. The brand is committed to providing customers with superior quality home furnishings at fair prices. Guys show up and apparently forgot the hardware. We made our decision, Terri was professional and efficient in getting my order and details set up. Your follow-up is terrible. This was our first big purchase as a married couple. I've gotten several pieces here in my last two visits. Two weeks later and them changing the delivery times five or six times we finally got our stuff. First no-one bothered to even ask us if we needed help with anything. Now, only five months later, there are two (almost three now) spots on the couch where you sit and can feel the frame on your bottom. Had I experienced this same exchange at my own company, Robert would have been terminated immediately. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. For $119, Value City will deliver and assemble your furniture. They are dishonest and their practices are fraudulent. Customer service states the November 2021 delivery date was a Expected by Date which gives them permission to deliver whenever the feel like it. Did I mentioned that I was at work, strike two. Verification can help ensure real people write reviews about real companies. The dual-power technology allows you to adjust the headrest and footrest to whichever position you desire. We value your privacy. If you're wondering whether Value City credit card is the right card for you, read on. It took him 45. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints I gave them all the details they asked for and all the pictures. I received an email with tracking information for my shipment two days after purchase, and my furniture was delivered and assembled within two weeks. The customer service and communication practices of this specific store is extremely lacking. Unfortunately, I rarely find something that I really want to purchase. They were also very kind and polite. "I am confident that the cooperation between . I finally had a question and he responded with an attitude maybe because I didn't allow him to stalk us. Just wanted something that looked nice. I wanted to believe this place had some decent furniture. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. Find out how we combat fake reviews. Value City Furniture - Complaints Board
