Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. Chicago: 312-814-DoIT (312-814-3648) Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Welcome to DoIT Identity Management (DIM). As you transition to remote work, Webex and videoconferencing skills will become more valuable. Digital ID Registration and Recovery From identity management, administration of the statewide network and creating agency resiliency plan. Making another contact via the help desk or report a problem could further delay the process. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) If your agency has a need for new employee setup, please submit those via Amy OConnell. Verify senders of texts, email and phone calls. Report all suspicious activity to DoIT.Security@illinois.gov. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Happy Friday! Cyber Best Practices document for more information on this topic. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Remain on Cyber Alert! IDoIT (@IllinoisDoIT) / Twitter Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. Be sure to explain you are resetting a password for the IDPH Web Portal. Staff will respond to service requests during the published business hours. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS Support: Report a Problem. Recover a Digital ID Did you forget your password? The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Please include your name, phone number, and specific application name, detail of . and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Please turn on JavaScript and try again. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. We also recommend clearing your cache/history periodically. Someone from . Dont forget to mute your connection upon entry to the meeting. Standard Support Service Hours In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. If no response, the ITSD Manager escalates to the next level of DoIT Management. State of Illinois | Upward Mobility: Home Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Thank you for your patience. Catalogue2ollialu 1 9ailepos=022663 If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Together, we can build a strong cyber defense for the State of Illinois. Central Complaint Registry. Ordering Information Technology Services - doit.illinois.gov If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). State of Illinois Digital ID Login LEADS 3.0 - Illinois State Police If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. This will prevent unidentified telephone connections (i.e. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Illinois Department of Innovation & Technology DoIT targets to provision in accordance with Request Fulfillment guidelines. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. For additional remote access details visit the Remote Work FAQs. DoIT Identity Management Accounts - xxSupport - illinois.gov For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. The CIO or Group CIO may follow-up with the ITSD Manager or email. TTY Support Line: 866-277-5669 If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. A comprehensive listing of all DoIT services including security, hosting, and more. May 20, 2020Webex is your go to for all Remote Work meeting events. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Phishing attempts are on the rise and one simple click can put the entire organization at risk. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Increased phishing alert! DoIT Identity Management Accounts Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Benefit Choice is open thru the end of May 2020. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. Agency - Illinois Remote Work Reminders - Collaboration Tools - illinois.gov Increased phishing alert! Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. DoIT Service Portal | RI Division of IT - Rhode Island Industry best practices guide secure service delivery to agencies. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom.
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