i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! Fanatics, Inc., 2023. I ordered a hoodie that was actually very nice but the sizing was off. FansEdge Customer Service Representatives earn $28,000 annually, or $13 per hour, which is equal to the national average for all Customer Service Representatives at $28,000 annually and 81% lower than the national salary average for all working Americans. We truly value your business and we look forward to the opportunity to serve you again soon. Hello Marsha. What I know for sure is that I will never buy from them again! This site is horrible. Lamentamos pelo inconveniente. The website associated with FansEdge sells gift cards, but it's important to be cautious when making a purchase. We are sorry for the inconvenience. -Ciarra. A total piece of crap from China. Service 114. I finally received the package on December 24th, but unfortunately the shirt did not fit my mom. Sincerely, Karmen. I called the number provided and asked a young lady to assist me. ComplaintsBoard.com is a leading complaint resolution website on the Internet. FansEdge.com Live Chat | Customer Service - GetHuman I received the merchandise I ordered and can't complain about the quality but it didn't fit. I did receive the jersey and it was ok. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. You can email the site owner to let them know you were blocked. Contacting FansEdge.com. Fanatics Edge Shop, the company behind this fraudulent website, does not exist. FansEdge salary trends based on salaries posted anonymously by FansEdge employees. Ive never received my order. We are doing work that matters - connecting customers with businesses around the world and . Claim it and get a lot of features. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! If my money does not reappear on my credit card account in a reasonable time, I will go up the food chain! Looking for additional ways to Contact Us? Will never give their site any of my time or money again. You can save up to 70% Off with FansEdge coupons. J, we are terribly sorry to hear that we have dropped the ball. They said they no longer do this. Live Chat. Sincerely, David, This company is the slowest at shipping items. was posted on Sep 4, 2019. BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. To return an item to FansEdge, please follow these steps: 1. Worst.Company. It can take up to 10 business days to receive and process. The best phone number for FansEdge.com is their 877-965-3955 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Cloudflare Ray ID: 7c05bcc1d8d6599b FansEdge.com is an online retailer that specializes in sports and fashion. FansEdge Customer Service Representative Salaries | Glassdoor All Rights Reserved. Sincerely, Jessica. Sincerely, Ryan. Live Chat. I cannot get through to customer service. We want you to be completely satisfied with every purchase you make. I should have not ordered from a company that does not use one of the big three to ship. Find Your Order. FansEdge: Reviews, Complaints, Customer Claims | ComplaintsBoard Hello Diana, This company responds to reviews on average within 14 days. She kept in constant communication with me giving me updates about the status of the new product and when it was on its way. For further assistance, please email in at customerfirst@fansedge.com. They also said the refund will take up to 30 days. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. FansEdge.com Phone Number. I checked on the order a week later and it would not be shipped until almost a month. The package can be dropped off at any local post office or FedEx store. For further assistance, please respond to my email. To the nearest garbage heap? If you initiated your return via our Returns Center, you can track your package at any time through the Returns portal linked on this page. Contact Details Email: shop@thefanatics.com You can also call us on: Head Quarters: 1300 326 284Warehouse: 02 7200 8644 Or use the contact form below: Natalie professionally explained what happened, I understood her completely, she was great and provided phenomenal customer service. I will be more than happy to look into this and make this right. The product I received was truly terrible, so returning it was a must to at least get some money back. Thanks, Ryan, I was charged for my order on December 1, 2022. Fansedge customer service email address. The warehouses are fully stocked with all of the latest merchandise from your favorite teams and players. Trying to return it to their "365 day returns" after only having it a month is impossible as the "Return" button that is supposed to be on order details is conveniently not there. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Fansedge Customer Service Phone Number (855) 438-0678 . Sincerely, Shanick. 37.247.53.130 Visit shop.international.nhl.com. 877-965-3955: Customer Service. At least I was able to get a refund after weeks of waiting and had even payed extra for expedited shipping. 2023 Trustpilot, Inc. All rights reserved. It was then delivered to a USPS pickup site where its now sitting, probably lost. The order was not confirmed. Live Chat. Click on the Return Item(s) button and select the item(s) you wish to return. We truly value your business, and we look forward to the opportunity to serve you again soon. Use any of the options below to contact Customer Service! This refund will reflect back to the original form of payment within 2-7 business days. FansEdge is one of the leading suppliers of sports merchandise including items of clothing and accessories. This company responds to reviews on average within 14 days. They do not ship orders and I will never try using again. FansEdge Help Desk | Track Orders, Returns, Cancel or Modify Orders Chat. Its 12/14/22 and I still havent received it. Can you please private message me your email address or order number? Was suppose to get there before new years eve, now it might arrive on January 5th. Onze I want my merchandise or a refund! Hey Melissa, We are truly sorry to hear about your experience with us and we would love a chance to make this right. Please contact us with your order number so we may better assist. Send us a Tweet and we'll be Sincerely, Adam. Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. They lie and tell you they think the order was shipped and then tell you there was a problem with shipping. She didnt know why the difference and we proceeded. Find the Largest Selection of Licensed Sports Apparel and Fan Gear Merchandise including NFL Shop, NFL Apparel, MLB Shop, MLB Apparel, NBA Store Jerseys, NHL Apparel, NCAA Merchandise along with a huge selection of NHL, MLB, NBA, and Player NFL Jerseys. I sent it back to them and since then heard nothing. Spoke with Adam over the phone about my return. Your IP: You deserved all of those negative reviews. As another reviewer stated, it seems all the 5 star ratings are paid reviewers. I was embarrassed to give that horrible shirt to my brother. We will be more than happy to assist you and make this right for you! Fansedge customer service is excellent. Never again! Thank you, Erika. Adult content may be available on fansedge.com. They failed to deliver a present to my granddaughter twice.. she lives in MI, first order they sent to TN I got a text today that it was delivered today, this time GA..You cannot talk to anybody you get a smart ass BOT that doesnt answer your questions and hangs up on you.. the poorest company I have ever dealt with my bank I am notifying that was plain Fraudulent fictional addresses they were lying about to ship to.. Hey Dan, I am terribly sorry for the inconvenience. Sincerely, David. Thank you, Maribell. 2. We are sorry you had to go through this. Fanedge and other e-commerce sites that sell products in Canada will not be shipped to you, and you checked their websites. Sincerely, Shanick. Submit a complaint and get your issue resolved. I had never ordered some things from this website before and everything was fine. Ordered on Monday shipment received Thursday and Friday. Unfortunately I don't know how this will even turn out. The fanatics warehouse is located in many places across the globe. . Very disillusioned with their brand after this experience. There were a few other moms ordering after me who saw the same thing and they decided to not order because they knew that they would get tricked. We apologize again for the inconvenience and hope to hear from you soon. Fanatics, Inc. 2023. Sincerely, Karmen, Information provided by various external sources. These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. Love it! Sincerely, Shanick, I had a issue with a return item purchased from Fansedge It was possibly lost by Usps or misplaced and not active in there System I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation Ryan is definitely a exceptional employee and should be commended for job well done, Hello Dd, thank you for reaching out and we are grateful for the positive feedback! Aydanos a proteger Glassdoor verificando que eres una persona real. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. Extremely satisfied customer! You know what? It seems from these other reviews that they just ship out awful products, and still make money off people with their return policy. I was so excited with my purchase and couldn't wait to receive it. los inconvenientes que esto te pueda causar. It's a 3X but super narrow so I decided to return it. Their customer service is THE WORST. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. I have no way of returning the products so I asked to speak to the Supervisor. Claim it and get a lot of features. Julian, Hello Terri, I will be more than happy to further assist you. They are very unreliable. Hello Tracie. FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. We apologize again for the inconvenience and hope to hear from you soon. We will be happy to look into this for you. FansEdge - Home - Facebook Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. Sincerely, Shanick. Very nice. I was told the orders had already gone through within minutes! Can't find the answer to your question in our Customer Care Center? Twitter. Hello. Thank you so much for your feedback! I think my only alternative is to wait for the deliveries and then return the orders I do not want, I must be reimbursed for the two orders i tried to cancel. Fansedge Reviews | Read Customer Service Reviews of www.fansedge.com message, contactez-nous l'adresse Jason,We apologize that the incorrect item was originally shipped and were so glad to hear that Cristin was able to provide you with kind of experience, seeing the package all the way through to you! We conducted a search on social media and found several negative reviews related to FansEdge. Main Phone Numbers for the 3 Major Credit Bureaus. I contacted FansEdge and after discussing all the details I sent the shirt back to them. Please email us at customerfirst@fansedge.com with the order details. It is well-staffed and has state-of-the-art equipment to ensure that orders are processed and shipped quickly and efficiently. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. It is crucial to research the seller and the authenticity of the items before making a purchase. The tracking number tells me that only the label has been created and the item has not actually been shipped. Regardless of the size of your order, FansEdge charges a shipping fee of $4.99 per order. I ordered a product because of their promotional code which said 3 to 7 business day shipping. I won't purchase from this place ever again. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. I think they use your payment and never have any intentions of sending your order. I tried another page and it couldn't find my order. The delivery timeframes for these destinations are not applicable, and the company currently ships to the United States, Canada, Guam, Puerto Rico, and Virgin Islands, except in the case of Crowd-Funded Products, which can only be shipped to the contiguous United States. It is now 11/15/2022 & all I get on tracking is that it has shipped. 13 FansEdge Deals for April 2023 - kodino.com Hello Steve. Dreams, which operates FansEdge.com and a number of other branded merchandise e-commerce sites, is being purchased by Fanatics for $183 million in cash. She is terrific and her unbelievable efforts did not go unnoticed. If you want to send your package to your home, the best option is to ship it to a package forwarder in the United States, which will collect and deliver your package to you. "Paid for 2 nd day shipping and got package in seven days. We would love a chance to make this right. tracielwatts@gmail.com. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Never received it. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices. I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. This website is using a security service to protect itself from online attacks. We apologize again for the inconvenience and hope to hear from you soon. Fans seem to appreciate the wide selection of merchandise, the fair prices, and the good customer service. Continue. I am going to pass the word to everyone I know who shops on this site to boycott it. We found that FansEdge website supports payment methods that allow for anonymous transactions. 70% Off FansEdge Coupon, Promo Codes - March 2023 - Giving Assistant Charges your card, gives you the run around and never sends product. A final delivery is also expected from your local post office. FansEdge Customer Service Representative Salaries - CareerBliss Julian. Verification can help ensure real people write reviews about real companies. Please send your order information to customerfirst@fanatics.com so that we can take a deeper look into the order. Sincerely, Tina. I sent them a message asking about the status of my order and received a computer generated response that made absolutely no sense. But my card said the money was taken. Find out how we combat fake reviews. Oh no, Anthony. Sounds like they run out of a mall! I am now 6 weeks into waiting for any update beyond the initial order receipt. I am overall please with FansEdge and the way customer service managed to answer my phone right away. to let us know you're having trouble. Julian, Hello Heather, I will be more than happy to further assist you. These reviews may indicate issues with the company's products, services, or customer support. We are so happy to hear that you had a great experience with us. I tried submitting my order online a couple different times with a few different cards which kept declining. It can take up to 10 business days for us to receive and process your return. We apologize again for the inconvenience and hope to hear from you soon. Ordered 30 days ago-"stuck" at shipping partner facility for weeks. And even the robotic chat line doesnt work. 15 Aydanos a proteger Glassdoor y demustranos que eres una persona real. FansEdge VS Total Gym VS Warrior Custom Golf Pros and Cons . I had to make a new card. * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. However ComplaintsBoard has detected that: Sells items they do not have. Your IP: Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. When the representative came on the line, he confirmed that my shipment would indeed not go out for 6 days due to to the fact that the item would not be at the warehouse until then. How to Talk to Live Person at Equifax, Experian, TransUnion - APR finder Some of the most popular locations include the United States, Canada, Australia, and Europe. Cristin went way above and beyond all throughout my transaction and even after. I will be happy to look into this and make this right. Fanatics, 2023. I am very sorry about the long delay in responding. by the look of the reviews delivary is an issue. We are deeply sorry for your experience. , Team Lead, Executive & Social Relations. Please, stay far away from these thieves. It goes against our guidelines to offer incentives for reviews. No one ever emailed or called me. Sam,We love going above and beyond for our fans and pride ourselves on being there to assist with any issues you might have. We will be sure that she is aware of your appreciation. I ordered a customer Minnesota Viking tshirt and it was so nasty. If this service is outsourced, Fans Edge do themselves a huge disservice. Hello Randall, I do apologize for the inconvenience. After I purchased it, my email login doesn't work. It was as thin as rice paper and was over $40 dollars! There was no any processing. Use this comments board to leave complaints and reviews about FansEdge. The coupon code was for just 25% off of the order. Hello Tom, thank you for your feedback. You can find contact details for FansEdge above. Order Tracking | FansEdge Average salaries for FansEdge Customer Service Representative: $18. I apologize that you have not received your package. Several days later FansEdge called me and told they do not have my items in stock. I contacted customer support and they claimed they delivered the package, but I never received anything. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. When you add a new item to your bag, a box will pop up that asks if you want to continue . Hello Mary, thank you for your feedback! FansEdge also offers a variety of NCAA, Olympic, and international sports merchandise. Get in touch! We would love a chance to make this right. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. If you want to cancel your order or simply remove some items from it, please contact our Customer Service Team and a representative will be happy to assist you. I still had a week before Christmas. Thank you for reaching out to us. Thank you for taking the time to let us know! Anyone can write a Trustpilot review. Please reach out if you need any help!-Ciarra. I look forward to assisting you with this issue. FansEdge carries NFL Apparel, MLB Jerseys, NBA Jerseys, NCAA Sweatshirts, and NHL Jerseys. I ordered something from FansEdge in the past and was very disappointed. If you email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. Please let us know if you have any other questions! We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us.
