We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, operations and complaint handling. endstream <>stream Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. Email Send us an email and we'll get back to you as soon as possible. ABN: 11 236 901 601 Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. Your digital subscription includes access to content from all our websites in your region. "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO Bellingen Shire Council had a clean slate. "In line with the Procedures for the Administration of the Code of Conduct Part 11, council is required to report annually the total number of code of conduct complaints made about councillors and the general manager under the code of conduct in the year to September," the statement said. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. We pay our respects to the people, the cultures and the elders, past, present and emerging. Please enable JavaScript in your browser's settings and refresh the page. /ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] 12 0 obj Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. asbestos, chemicals in water) David Crosbie. Confidentiality is important, but seriously I'm not told who lodged the complaint? Cr Justin Levido, who drew the spotlight on himself at the December council meeting, said the code of conduct procedure is "an absolute disgrace". Your feedback should be received no later than Friday 20 November 2020. Ph: 6581 8111, 17 Burrawan Street You can report most issues online. <>stream Depending on the complaint, the . If you are unhappy with the way you've been treated by a NSW Government agency or community service provider, you can make a complaint. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. 8 0 obj %PDF-1.7 k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE Policies Port Macquarie Hastings Council We review the information you give us and decide what action to take. We can help people who have been unfairly treated by community services that are run or funded by the government. Shadow Minister for Local Government, Greg Warren, said a major overhaul of the Model Code of Conduct was need to ensure the system was efficient, effective and not used for political point scoring purposes at the expense of councils and their communities. breaking and regular headlines newsletters, 'Exceptional year': flying fox numbers skyrocket at Port Macquarie camp, Enfield tops the local charge, but not by enough to take out Junior Surf Pro, Surf, skate and music attracts thousands to fundraising festival, Tale of two halves, Pirates brilliant in the first, ordinary in the second, Pop culture characters take centre stage at Cosplay event, 'Clover's Law': Timbertown doubles down on no dog policy after pet's death, Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. Part 1: What is unreasonable conduct by a complainant? Read our Privacy Policy. Two arrested during investigation into Gordon Street hit-and-run crash. Photo: File IT was a $64,000 question that amounted to nothing. Bail granted to Mid North Coast man charged with selling drugs on dark web, Lehrmann defamation cases survive serious challenge, Two arrested during investigation into Gordon Street hit-and-run crash, Be very wary of politicians sounding the youth crime alarm, Police appeal for information following alleged hit-and-run, pursuit, $30m meth stuffed into duffel bags seized in NSW, 'Media frenzy': Why judge kept Lehrmann application secret, 'Beset by tension': Inquiry hears #MeToo movement likely affected Lehrmann case, Elderly pedestrian critical, police searching for Hilux that 'sped off', Terms and Conditions - Digital Subscription, Terms and Conditions - Newspaper Subscription. )N}R%$LtE^z4;{zUn(qmkR\1ZAEDy4.*5 endstream If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Ph: 6581 8111, 17 Burrawan Street endobj A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). <>stream PDF Revised Customer Complaints Policy stream We live in an environment where anonymous people can make complaints - what can you do about it. Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. What are the key differences between the old and new draft policies? We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. Some content on this page may not display correctly. E: council@pmhc.nsw.gov.au Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. Contact us for any help on browser support. Our Minister for Local Government should have a look at the complaints, not just in our council and what is going on, but in other councils as well.". We care about the protection of your data. HW[6Sc1r gndA%|l qX? Port Macquarie-Hastings Council has announced further workplace reform changes with firebrand CEO Clare Allen appointing new internal ombudsman to the team. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. HWAn$7+({=RLv,r%Hv>kyk~v[u=q_b7}.8#_`n\iulGZ2rC'2sACf8Ja-FG,G6>UPmXZ;qAB[OoI(pfI/~cw/">iFB('O2@y" 4_BW%l.?/n{.`h;KW:lTW%ej'D|k')J%LAlp`r'v&,#X K$>lMX;`vyH3~A9A:ERS6Qy%t0 n":kO:% 6xEx9Kg,Ib.1K`vc|K]DyD@S%S2;8=ki zoE*0]J)H Home - Port Macquarie Hastings Council - Logo. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. <>>> >> Be very wary of politicians sounding the youth crime alarm. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Let us know your thoughts on Council's project and activities using our online community engagement hub, Have Your Say. Add data for Port Macquarie. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Your digital subscription includes access to content from all our websites in your region. Hd5(8p6asnh3;6rc^UgX IbYY"b hm$#%&Fbkao21v2q>V"[5feGG>:0E&i9Q[ao 4)-)GAx^adehd@ ge%){MS?,8gdu`A=~8skq%fG8qp0G^4z/K=A|64QJGAuXhz4qb6.=GLp~{b'auM]4[uX="^f&*p$ZEW7i |R?D M4zC>{kh'n8xWRqG@j Otu0\AadS4F6pdb{aGFt p\, Kc5m'n4V Customer Service. I don't know who lodged them (the complaints) or what is going on. The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. Port Macquarie and Surrounds Community Notice Board. - Facebook Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. Find out what to do and what information you'll need to provide. 9 Laurie Street Laurieton NSW 2443. "After that, I got a five page rambling document that was a record of the matter. Calls received outside of business hours are diverted to our after hours call centre. Complaints investigations come at a cost to ratepayers Home - Port Macquarie Hastings Council - Logo, If your issue is not listed under any of the above topics, you can still, Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms, hazardous pollution issues (e.g. endstream ax3r:=I1T!-ZkJT.gY3t]heS$R6?tXa]_;;_;?4X`j?4X?+\/H_ky|UYlY~vPt>_Z 3A%{{R0 What's your customer experience? | Port Macquarie-Hastings Council Have Georges River Council spent more than $201,000 investigating 17 complaints of which only three breached the Code. Complaints can: increase the chance of getting a better outcome help others in similar situations He also asked if council will inform him of the results of any complaints made against him. The draft Customer Complaints policy will be on exhibition from Wednesday 23 March - Friday 22 April and is available to view in the document library to the right (or below if viewing this page on a mobile device). This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. You have a right to complain about the services you get. 7 0 obj We can help with rate payments, reporting waste and graffiti, permits and notifications, Council papers, and many other council services. "I'm horrified and our community should be too. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified. Read our Privacy Policy. "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. endobj If we can't handle your complaint, we'll tell you who can help. There are many benefits of making a complaint and telling someone about your problem. For example, a complaint is made if a councillor is accused of finger-pointing or abuse for simply raising a point of order in a meeting, when in fact points of order are allowed. x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' While you're with us, you can now receive updates straight to your inbox from the Port Macquarie News. Port Macquarie-Hastings councillors call for transparency after . Type the characters you see in the image below, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. endobj Hearings can be observed by any member of the public. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. The Port News has been at the heart of its community for more than 135 years. Mayor Peta Pinson also requested the general manager provide the code of conduct complaint statistics since 2016 to the Minister for Local Government. asbestos, chemicals in water). <> Policy Review - Port Macquarie-Hastings Council Have Your Say Port Macquarie court list. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. You can report most issues online. stream xc`````z f2 This is subject to a Judge or Registrar's usual discretion to determine that in particular cases, only certain people should be present . 10 0 obj Sign up for our newsletter to stay up to date. Port Macquarie NSW 2444. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. Find us at one of our customer service centres. Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: 11 0 obj "There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Ph: 6581 8111, 17 Burrawan Street the best way to lodge a complaint or a request for service (which is via our website). Send an email to council@pmhc.nsw.gov.au ; or Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. E: council@pmhc.nsw.gov.au /Size 36 /Prev 53154 Please share your thoughts with us on the draft Policies: Your feedback should be received no later than Friday 20 November 2020. I gathered there were five complaints and some were about the fact that I spoke in a 'lecturing manner' as I passed criticism on our state and federal members, and that I spoke disrespectfully to the mayor. To make sure you're up to date with all the news, SIGN UP HERE. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. 17 Burrawan Street Port Macquarie NSW 2444. We're here to help! Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). What would you like to report? - Port Macquarie-Hastings Council In 2018 there were two and in 2019, 14 complaints were lodged. This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision. Contact us for any help on browser support. I corrected it and advised of what I had actually said. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>> council@pmhc.nsw.gov.au Mail Reach us by posted mail. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] A step-by-step guide to making a complaint. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. Sign up for our newsletter to stay up to date. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. What are the key differences between the old and new draft policies? "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.".
