Also, the phone's description mentioned that the charger is included, and the picture shows a charger, but that charger is not included. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. Bring it to the drop off location with the item you want to return. Youll need to ship the item back before the date stated in this email. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Returns Made Easy. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. You can return your package using a label from Your Orders. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. (function(g,b,d,f){(function(a,c,d){if(a){var e=b.createElement("style");e.id=c;e.innerHTML=d;a.appendChild(e)}})(b.getElementsByTagName("head")[0],"at-body-style",d);setTimeout(function(){var a=b.getElementsByTagName("head")[0];if(a){var c=b.getElementById("at-body-style");c&&a.removeChild(c)}},f)})(window,document,"body {opacity: 0 !important}",4000); Product returns are a part of every business. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Sunny Souls - Instagram Return shipping costs when you use an eBay label. 2. Return shipping costs when you use an . I thought if both the buyer and the seller were in Canada, the system could easily generate the return shipping label. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. Obviously I don't trust him to give me the money back AFTER I ship it out. - edited Lux918 on Instagram: "Hate to have to clarify the situation with this The only time an automatic label can be provided by the seller or eBay is if both are in the US. So what now? Make sure the barcode is clear so the carrier can scan it easily. Seller "can't send a return shipping label." - eBay While we're unable to respond directly to your feedback, Seems like he can just lie and never pay me back the money it cost me to return it. I didn't realize it was a US only thing. The reps there are better with more difficult issues. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. Help for buyers and sellers. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Select 'Every time I visit the webpage'. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. 05-25-2022 Since you're both in Canada the seller could go to PayPal.com/shipnow and set up a label from you to their location as a pdf and then send it to you through the case in a message or by email. Youve got three options to get it to UPS: Copyright 1994- I'm in Prague. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! The seller agreed to a return, but can't buy a return shipping label (international shipping). You can: If you dont have a printer, you can always: Almost done! Wrap items separately and use cushioning material. Does this option not appear on the screen until after three days? Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. If the item location was China that is where you are supposed to be returning it to. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . Simply print the label on normal paper and tape it to the package. Printed return shipping labels do not expire and can be mailed at any time. In response to femmefan1946. ", Birth certificates show that you were born. What happens if the item is lost while it's being returned? Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. The seller is responsible for the return shipping costs but they won't send me a return label. I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. I was sent the wrong DVD from the UK. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Return Items You Ordered - Amazon Customer Service Since the seller is from China, they have to send you the funds to pay for the return shipping. The seller would have needed to send a separate new payment to buyer for the label. Customer Service reps have a quota and will say anything to get you off the phone. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. returns, This isn't the information I was looking for. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. How To Return a Package | UPS - United States Sign in to your FedEx account, or, if you don't have one, register online. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hopefully I won't have to do a chargeback. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Log in, make a label, send it back and move on. Refunds and returns for sellers - Help Center Home Choose Orders & Shipping. The return shipping label feature is available for all domestic USPS mailclasses. Enter a message to send to your buyer along with the return label. If you want return shipping to be insured, see our section on alternative return shipping options. Just keep it in mind. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. and restocking fees from your refund. If you're not able to resolve things with the seller, you can ask us to help. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Your buyer can then print the label and use it on their package. Tick the box that says I provided a return label with the original item. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. There no other option in my city. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". See our Partial refund guidelines for more details. How to Send a Prepaid Return Shipping Label | Easyship Blog Confirm your return address on the label. When you use an eBay label, tracking is automatically included. I'm nto trying to scam anybody. You can chat with other members about anything to do with buying on eBay. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. What to do when seller can't send a return shipping label? The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Get an eBay Return Label Hassle-Free - DoNotPay If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Welcome to the Returns board! You can create and email return shipping labels to customers easily using Stamps.com. 4. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). You can't edit, refund or cancel a prepaid label if the buyer wants to return one. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Solved: Seller can't send a return shipping label and I c - eBay Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. Scan this QR code to download the app now. . Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. Now I'm supposed to send items back. Click on Send an eBay Shipping Label. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Return shipping for buyers | eBay I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. I see, femmefan1946! When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. The chargeback is actually handled by PP, but there is no need for you to worry about that. Seal your box with plastic or nylon tape at least two inches wide. Thanks! To ensure there are no delays with your return, provide the necessary customs information to the buyer. And yes, you are absolutely right: the seller ignored my message when I asked for a return shipping label! If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . - edited Return shipping for sellers | eBay Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Copyright 1995-2023 eBay Inc. All Rights Reserved. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). 03-14-2018 Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Download the label as a PDF. item return, "seller can't send a return shipping label" I started a return which the seller accepted but I got this message, (seller name)let us know that they can't buy a return shipping label for you to use for (item). Once you've received the funds to ship you have 30 days to mail the package. Get Your Package Ready. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Returns are easy with USPS. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Return postage for buyers | eBay Privacy Policy. First things first you need to pack your items in a sturdy box. Stamps.com is an independent vendor of the USPS. . I'm returning an item - Seller can't give a shipping label. To send the eBay shipping label through the Return Request option, check if the box meets the USPS package size requirements, and if it does, follow these steps: Go to the View Return Details section. Now there is a message from the seller that they can't send a return shipping label. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. Return shipping labels normally do not have a mailing deadline. I sent a message the seller for a return label, but there was no reply. how long do I have to before my refund request is cancelled? "The seller can't send a return shipping label" I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). If you choose to ship the item on your own, you'll pay the carrier when you ship Don't use duct tape. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. How to use your eBay earnings to purchase shipping labels. Now I'm supposed tosend items back. an eBay return shipping label won't be available. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . Went too fast and looked at the wrong profile. My questions: how long do I have to before my refund request is cancelled? About iliketobuynow - The eBay Canada Community At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. Keep in mind, there are additional rules for. I'm nto trying to scam anybody. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. We haven't had any direct communication, just via ebay's automated messaging notifications. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. 10:08 AM Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. . Need a Shipping Label? Copyright 1995-2023 eBay Inc. All Rights Reserved. If you choose to use your own carrier, we recommend using a tracked service. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. When youre responsible for return shipping, you can choose from a number of options in the return request form. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. But they don't have to disrupt your businessor your profits. ". I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. As mentioned, you can ask eBay to step in on day 4. The seller is responsible for paying the return postage, this is their problem, not yours. New, deeper discounts for Canada Post shipping on eBay Labels, Optimise your sales with enhanced features to your order details page, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. Make sure you know what you can ship and what you cant to avoid delays and fines. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Chargebacks are not often heard about here from the buyer's perspective. I thought the seller had to provide a mailing label. Here you can discuss returns with other members. You have 21 days from the date you opened the return to ask eBay to step in. Other ways to send the item back. Holiday shipping is now in full swing, check out these helpful shipping tips! What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. If you want return shipping to be insured, see our section on alternative return shipping options. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. You do not have permission to remove this product association. Under Browsing history select 'Settings'. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. We recommend using a tracked service for return shipping. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. If youprefer, you can provide the buyer with another method of returning the item.
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