Such waste of time and money don't use this service! beep.' This company responds to reviews on average within 7 days. I called them and was immediately put on hold. I sent Vitalchek $143.75 on 3-13-2023 for certified copies of my sister's death certificate. Companies can ask for reviews via automatic invitations. Dont waste your time with this company. If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. The time of the year when you make your request My Mother-in-law used a website to order a birth certificate, what should I advise? Please refer to the resources below to see how VitalChek can assist you. You can email the site owner to let them know you were blocked. Same day processing and shipping are not an option unless otherwise specified when placing an order. One week later I had a copy from NY state. If you have any questions, please contact customer support. We recommend express delivery with UPS Next Day Saver so you can track your package. https://www.vitalrecordsonline.com/contact-us. No reply to the complaint I made at that point. Tip for consumers:Think twice before handing over your money. Again, thank you for your feedback. I submitted the requested information and to date I've not received an updated response. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Enter the order number and PIN from your confirmation email. Processing 5 to 8 business days. I do t think this company is real. If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. I'm actually worried that a bad character has my info now. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. I paid and waited. I would give them 0 stars but I have to give them 1 to post the review. Order is cancelled and Order Status changes to Cancelled, OrdersHow to Reinstate a Cancelled Order I started my process in Feb and it's now April 12 and I have not received my cert. In Progress. They have an exclusive online contract with NYC and tons of other places. If you deal w someone from this company and it takes 9 months. Sometimes canceling your order is the best option to save you time and money. Go to Your Orders and select the order you want to cancel. So, they have no interest in customer service. I don't want them getting fucked over cause I'm exhausted and missing something, does this seem legit? The action you just performed triggered the security solution. DO NOT USE THIS SERVICE! Has anyone recently actually received what the bought from vitalchek? Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. When I check on order status, I get generic responses via email, telling me the order is being processed. If you have any questions, please contact customer support. thank you. Order has been transmitted to the Agency. 3. We appreciate you placing your certificate order through VitalChek. Performance & security by Cloudflare. VitalCheck is a third party company that has no way of finding out prior to you placing an order with them (and paying them a decent amount of money) if the record you are looking for actually exists or if its in the state where you think it should be.Vital check did not disclose that they do not have this ability when placing the order, in fact, when you enter all the information in of the person you are looking for it tells you at the bottom that there is a match. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. They are the only game in town and they know it. What do you you guys think? An identity Verification Document helps ensure the security of important documents such as vital records by verifying the identity of the person requesting the documents. They are vital records, for crying out loud. It was like dealing with a scam. DO NOT use this service if you really need your documents. If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. Click to reveal The only thing faster is doing it in person - but that's not always possible or convenient, and that's why we're here. No amount of time with customer service solved anything. After placing your order on VitalChek.com, your order number and pin will be displayed. To correct this issue, please change the shipping address so that it is the same as the billing address or use a credit card with a more acceptable billing address. Vital Records Online uses the information users provide on its website to pre-fill your application documents. VitalChek accepts Visa, Mastercard, Discover, and American Express. Emailed for update on 2/6/23 they replied needed info for order. Indistinguishable from a scam. We are sorry that your experience didnt match your expectations. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. Whether it is necessary to have a search for the vital record 2. Customer Care. Orders placed through our only contracted vendor, VitalChek, have an order number. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Join our community, read the PF Wiki, and get on top of your finances! You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Vitalchek says they have no record of a cancellation and refuses to refund my order. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. Waded through the phone tree at OR State, only to be told to call vitalchek. How to Void a Payment, CloseoutHow to Issue Credits After Closeout (Agency Initiated Credits), How to Issue Credits After Closeout (Agency Initiated Credits). VitalChek ranks 4th among Birth Certificates sites. not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Actual times may vary from a day to several weeks. If I could give minus 5 stars I would! New comments cannot be posted and votes cannot be cast. Although it is more expensive, for your protection we recommend express delivery with UPS. How Do You Replace Vital Records After a Fire? Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Guess what? Stop don't use vital check! Products used:None, they made it impossible to submit required documents. But when I went through the form process and added next day UPS it still said 18-20 days to process. If I still need a raised seal on my birth certificate you WILL hear from me!!! If unable to locate your . e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. Never received certificate or follow up calls. I asked VitalChek for my money back. All my needed documents are submitted including ID and order form. I have been sitting on hold for at least 45 minutes. You can also email vitals.customerservice@vitalchek.com. Cloudflare Ray ID: 7c0ed30ebe82af45 Just be aware. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day! As far as I can see. I am submitting a consumer fraud complaint with the NYS AG today. i ordered sometime around august 20th. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. My advice: call directly to the state office of vital records. What a scam! They have a processing fee i cant find out how much it is. What do they do with it??? I verified the date of death with the hospital where she died, so I know I provided the correct information. Hello Paul. no one answers phone. Needed to send my marriage license which when photographed, the seal does not show up. This website is using a security service to protect itself from online attacks. Its only next day air shipping. Absolutely absurd. Not really holding out hope I'll ever get my birth certificate. Again, thank you for your feedback. This is twice they've done this to me. It has been over a month, I still haven't received anything, and they have kept the money. Its fraudulent and quite the scam. Here are 8 tips for writing great reviews. Service 213 Value 206 Shipping 186 Two days later I received a letter via UPS stating they couldn't locate the records. These guys are a fraud. The types of certificates offered vary by the vital record agency processing the request. I am super pleased with VitalChek. Your orders. DI downloaded their form. Saying 'It is legitimate. Products used:They are suppose to provide a service to order birth and death certificates. I really wish I had checked these reviews before I ordered my birth certificate. You cant cancel. No updates. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. Log in to manage your order. I placed an order with them for a birth certificate for $23 on November 20. There will be an additional fee and time frame that will involve the Secretary of State's process. I ordered a certified copy of my marriage license on 1/26/23. Birth certificate for ca ordered months ago and not received. Please see terms of service when ordering for information on refunds and cancellations. Guess what? What to Do When I Recently Changed My Name. Cloudflare Ray ID: 7c0ed3101f4e744b But when you go to order, the only option they give you is UPS Next Day Air and it costs more to mail the birth cert than the cost of the birth cert. This premium package involves a higher cost in order to get your application delivered in record time. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. when i try to check status it tells me my pin has expired for security. Types of certificates offered vary by the vital record agency processing the request. We also ensure all reviews are published without moderation. The beleaguered company has laid out what the action means for its customers in an online FAQ . If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. This company is HORRIBLE!!! This company is a complete joke. We are a government-authorized service with more than 30 years' experience partnering with hundreds of vital record agencies across the nation. That's ridiculous, up surd. If information is not complete at the time of submittal, it is possible that the record may not be located. Verification can help ensure real people write reviews about real companies. I'll update with details. 37.205.37.43 They plain ripped me off! No response to my emails. Again, thank you for your feedback. I have no idea how they are still in business. It is August 18th and I ordered on January 20th! When contacting VitalChek, they provided wrong phone number to contact vital records of state. They bate you on Ancestory.com saying a record exists. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Your IP: I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. Click the Reinstate Order button. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Grrr. You can find them in your Order Confirmation Email. Maybe I just got super lucky, but I am very happy with this service. Ive called several time and never get through due to the high call volume. You are charged right away and there is no way to cancel your order. THEY NEED TO GET OUT OF THE BUSINESS. Fees are non-refundable. Please contact us with your order number via private message at Facebook.com/VitalChek. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. Ordered birth certificate. Every time I called to ask for an update there was an excuse about a backlog. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Most agencies will list the parents names on the birth certificates. Why can't they track down a person's death. I am rethinking my account with them right now and will probably cancel it. So it was shipped while I was out of town. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. HelloLlewellen. Please contact us with your order number so we can assist you. Be cautious of this company if you are looking for a record of someone but are not completely sure of all the information on them. Went to my local office and got my certificate in less than 5 min. Orders that have been cancelled can be reinstated. May | 2.8K views, 54 likes, 15 loves, 21 comments, 4 shares, Facebook Watch Videos from ABS-CBN News: Start your day with ANC's rundown of news you need to know (1 May 2023) We are sorry that your experience with VitalChek didnt match your expectations. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. Both versions process the orders the same way, so your order is safe and secure.
